Deprecations in Microsoft Cloud for Nonprofit May 6, 2024
Microsoft Tech for Social Impact is announcing the deprecation of Constituent marketing journeys.
Constituent marketing journeys is deprecated as of May 6, 2024. If you already installed Constituent marketing journeys, you can continue to use it. However, as of May 6, 2024, new customers can no longer access it in the Microsoft Cloud Solution Center or by any other means.
Why is this change occurring?
Microsoft is updating the capabilities to build customer segments and journeys and to send communications by providing customers with a more enhanced experience that now incorporates AI features.
The main task of Constituent marketing journeys was to provide prebuilt customer segments, email templates, and prebuilt marketing journeys that made it faster to create messaging and engage donors and constituents. Now, with Dynamics 365 Customer Insights - Journeys and Real Time Marketing, nonprofit organizations can create segments, journeys, and emails even faster than before using AI:
- Quickly create marketing segments with natural language
- Quickly create customer journeys with natural language
- Seamlessly engage Copilot to help write emails
How does this change impact my organization?
The deprecation of Constituent Marketing Journeys only impacts new customers, who can instead access a similar capability, including AI features, in Dynamics 365 Customer Insights - Journeys and Real Time Marketing. If you already have Constituent marketing journeys installed, you can continue to use its templates in outbound marketing with no action required.
For reference, you can still access deprecated documentation for Constituent marketing journeys: