Known issue - Intermittent refresh failure through on-premises data gateway

You might experience intermittent refresh failures for semantic models and dataflows through the on-premises data gateway. Failures happen regardless of how the refresh was triggered, whether scheduled, manually, or over the REST API.

Status: Open

Product Experience: Power BI

Symptoms

You see a gateway-bound refresh fail intermittently with the error AdoNetProviderOpenConnectionTimeoutError. Impacted hosts include Power BI semantic models and dataflows. The error occurs when the refresh is scheduled, manual, and via the API.

Solutions and workarounds

As a workaround, you can try to reboot your on-premises data gateway server or upgrade the server to the latest version.

Next steps