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Rank a knowledge article

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

You can rank a knowledge article to indicate whether it was helpful on a case with a customer, vendor, or employee to resolve a particular issue. If you or another employee is faced with the same or similar case in the future, the ranking will indicate which articles are helpful.

  1. Click Home > Common > Cases > All cases.

  2. Double-click the case that you want to rank a knowledge article for.

  3. On the Knowledge article tab, view the knowledge articles and their success rates that are attached to the category that has been assigned to the selected case.

  4. Select the Attempted check box if you tried to apply the information in the knowledge article to the case.

  5. Select the Success check box if you succeeded in using the information in the article to help resolve the case.