Step 2: Create Omnichannel Alert Notification hosted control
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
This topic describes how to create Omnichannel Alert Notification hosted control.
Prerequisites
You must have required Dynamics 365 Customer Service permissions to configure Unified Service Desk and access the required Dynamics 365 Customer Service entities. More information: Access management in Unified Service Desk
You must have completed Create agent and supervisor configurations in Unified Service Desk and Step 1: Create forms to define layout and behavior of the notification. The configurations that you completed are required for this topic.
You must be familiar with the following concepts in Unified Service Desk:
These three types of hosted controls: Connection Manager, Global Manager, and Panel Layout. More information: Hosted control types, action, and event reference in Unified Service Desk
Filter access using Unified Service Desk. More information: Manage access using Unified Service Desk configuration
Create hosted control
Sign in to the Dynamics 365 instance.
Select the Down arrow next to Dynamics 365.
Select Unified Service Desk Administrator.
Select Hosted Controls and then select + New.
On the page for new hosted control, specify the following.
| Field | Value |
|---|---|
| Name | Omnichannel Alert Notification |
| Unified Service Desk Component Type | Popup Notification |
| Application is Global | Select the checkbox |
| Application is Dynamic | Yes |
- Save the hosted control.
See also
- Configure notification for agents
- Step 1: Create forms to define layout and behavior of the notification
- Step 4: Attach Omnichannel Alert Notification-related action calls to the events
- Step 5: Add the hosted control, events, and action calls to the agent and supervisor configurations
- Configure toast notification in Unified Service Desk