Languages supported for conversation intelligence
Conversation intelligence generates various insights from call transcripts, including action items, brands, keywords, sentiments, and questions. These insights are available in multiple languages, either natively or through translation. When a language has native support, the transcript is analyzed and insights are generated in that language. For languages with non-native support, the transcript is first translated to English and then insights are generated in English.
In the following table, Y indicates native support and N indicates non-native support.
| Language | Transcription | Tracked keywords and competitors | General Keywords mentions | People, prices, and times mentions | Brands mentions | Automated note suggestions and action items | Voicemail, reschedule requests, unwanted calls detection | Segmentation topics | Sentiment analysis | Sellers and customers' Question detection |
|---|---|---|---|---|---|---|---|---|---|---|
| English | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| English (UK) | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| French | Y | Y | Y | Y | N | N | N | N | Y | N |
| French (Canadian) | Y | Y | Y | Y | N | N | N | N | Y | N |
| German | Y | Y | Y | Y | N | N | N | N | N | N |
| Spanish | Y | Y | Y | Y | N | N | N | N | N | N |
| Spanish (Mexico) | Y | Y | Y | Y | N | N | N | N | N | N |
| Chinese | Y | Y | Y | N | N | N | N | N | N | N |
| Dutch | Y | Y | Y | N | N | N | N | N | N | N |
| Italian | Y | Y | Y | N | N | N | N | N | N | N |
| Japanese | Y | Y | Y | N | N | N | N | N | N | N |
| Portuguese | Y | Y | Y | N | N | N | N | N | N | N |
| Portuguese (Brazil) | Y | N | N | N | N | N | N | N | N | N |
| Hebrew | Y | Y | Y | N | N | N | N | N | N | N |
| Danish | Y | Y | N | N | N | N | N | N | N | N |
| Swedish | Y | Y | N | N | N | N | N | N | N | N |
| Finnish | Y | Y | N | N | N | N | N | N | N | N |
| Norwegian | Y | Y | N | N | N | N | N | N | N | N |
| Arabic | Y | N | Y | N | N | N | N | N | N | N |
All of the above insights are available in the Call summary page. For more information, see View and understand call summary page in the Sales Hub app.