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Turn on and set up Copilot in Dynamics 365 Sales

  • Article

Copilot in Dynamics 365 Sales is turned on by default for the following orgs:

For all the other orgs, an admin must provide consent in the Power Platform admin center and then turn on Copilot in the Sales Hub app. This article provides instructions for turning Copilot on or off, providing consent for data movement, and configuring Copilot for your business.

Important

  • If you had previously turned Copilot off, it remains turned off.
  • Throughout this article, the term sales apps refers to apps that have lead and opportunity tables and are not part of the exclusion list

License and role requirements

Requirement type You must have
License Dynamics 365 Sales Premium or Dynamics 365 Sales Enterprise
Security roles System Administrator

For more information about the licensing requirements for Copilot in Dynamics 365 Sales, see licensing FAQs

Prerequisites

Turn Copilot features on or off in Sales Hub

Turning on Copilot features turns on the chat and embedded Copilot experiences in the Sales apps.

  1. In the Sales Hub app, go to Change area in the lower-left corner of the page and select App Settings.

  2. Under General Settings, select Copilot.

    Screenshot of the settings page in Dynamics 365 Sales Hub.

  3. Select Turn audit on to turn on audit history for the lead, opportunity, and account tables. If auditing is already turned on for these tables or globally, the Turn audit on option isn't displayed.

  4. If your org is in a region where Azure Open AI Service endpoint isn't available but you didn't provide the consent for data movement, select Go to Power Platform admin center and follow the instructions to provide consent.

  5. Under All apps, select a global setting that you want to apply to all Sales apps and then override the setting at the app-level. For example, if you want to enable Copilot only for the Sales Hub app, select Off for All apps and then select On only for the Sales Hub app under Individual apps > Sales Hub.

    The initial setting on the Set up Copilot in Dynamics 365 Sales page depends on the setting for the org and the app. For example, if your Power Platform admin turned Copilot on for your org but your Power Apps admin turned it off for the Sales Hub app, the initial setting in the Set up Copilot in Dynamics 365 Sales page is set to Off for Sales Hub app and On for all other Sales apps.

    The Default setting applies the default behavior explained at the beginning of this article.

  6. Select Try our newest preview features before they're rolled out to everyone to get all the Copilot preview features automatically.

  7. Turn on Email (preview) to get the Copilot email experience. This option is enabled only after you turn on the Try our newest preview features before they're rolled out to everyone option.

  8. Select Save.

Train Copilot to understand your business terms (preview)

[This section is prerelease documentation and is subject to change.]

Important

  • This is a preview feature.
  • Preview features aren’t meant for production use and might have restricted functionality. These features are subject to supplemental terms of use, and are available before an official release so that customers can get early access and provide feedback.

You can train Copilot in Dynamics 365 Sales to understand your business terms. Use glossary to map your business terms to columns in your tables so that sellers can seamlessly ask Copilot questions using your business terms. Let's say that you have a custom field called custom revenue in the opportunity table that stores the estimated revenue for an opportunity. You can add a glossary term to help Copilot understand that opportunity revenue refers to the custom revenue column in the opportunity table.

Note

The glossary feature is currently available only in English.

To add glossary terms:

  1. Open Copilot Studio and select your Dynamics 365 Sales environment.

  2. Select Agents > Sales Copilot Power Virtual Agents Bot.

  3. Select SalesSpecificQnA under Knowledge section.

  4. Select the Glossary section and enter the term and description and select Next to add the term. See some sample terms and descriptions. Screenshot of the glossary configuration page in Copilot Studio.

  5. Select Save after you have added all the terms. The updated glossary terms are available after 15 minutes in the Copilot chat experience in Dynamics 365 Sales.

Sample term and description

Scenarios Term Description
Acronym VP ‘VP’ refers to ‘Vice President’ value in ‘JobTitle’ column in ‘Contact’ table.
Custom ownership (Specify your ownership instead of using the record owner id) activity owner activity owner is identified by 'PartyId' column in 'ActivityParty' table.
Custom field (Use a custom field instead of the out-of-the-box system columns or table) opportunity revenue opportunity revenue refers to ‘custom revenue’ column in ‘opportunity' table
Complex rules/filter (Define your tailored rules and guidelines) overdue task ‘overdue task’ refers to ‘state code’ column with value ‘open’ in ‘task’ table and ‘scheduled end date’ column in ‘task’ table with value less than today.

Add the Copilot page site map entry to custom sales app

When you create a custom model-driven app, you can choose a default solution to create a site map for it. However, you can choose solutions that are based on table forms only. The full-screen Copilot page is based on a URL custom control and doesn't appear in the list of solutions. You must add it to the site map manually.

Add the Copilot page to your site map by following the instructions in add site map entry to your custom app and enter or paste the following URL:

/main.aspx?&pagetype=control&controlName=PowerApps.Copilot

Next steps