Reopen leads in Dynamics 365 Sales

Great news! A lead that you thought wasn't interested has contacted you, and it looks like the person will buy after all. Assuming that you disqualified the lead (instead of deleting it), you'll be able to reopen it without reentering all the information you already gathered.

Reopen a lead

  1. On the list of leads, select the down arrow, and then select the Closed Leads view.

Shows closed leads in Dynamics 365 Sales

  1. Select the lead you want to reopen, and then select Reactivate Lead.

Shows reactivating a lead in Dynamics 365 Sales

Can't find the feature in your app?

There are a few possibilities:

  • You don't have the necessary license to use this feature. Check out the comparison table and the licensing guide to see which features are available with your license.
  • You don't have the necessary security role to use this feature.
  • Your administrator hasn't turned on the feature.
  • Your organization is using a custom app. Check with your administrator for exact steps. The steps described in this article are specific to the out-of-the-box Sales Hub and Sales Professional apps.

Create or edit a lead
What if you're no longer working a lead?