What's new and planned for Dynamics 365 Customer Insights - Data
This topic lists features that are planned to release from April 2025 through September 2025. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
For a list of the previous wave's release plans, go to 2024 release wave 2 plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Copilot and AI innovation
Democratize customer insights to your sales, service reps and autonomous agents so they can personalize every customer touchpoint.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Get responses grounded in customer insights when chatting with Copilot | Admins, makers, marketers, or analysts, automatically | Apr 2025 | Jul 2025 |
| Increase accuracy of autonomous agents by grounding them | Admins, makers, marketers, or analysts, automatically | Aug 2025 | Sep 2025 |
Faster time to insights
Make informed decisions more rapidly, respond to customer needs in real time, and deliver personalized experiences in the moments that matter.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Use Microsoft OneLake as a data source | Admins, makers, marketers, or analysts, automatically | Jun 2025 | - |
| Accelerate time to insights with data in Delta Lake format | Admins, makers, marketers, or analysts, automatically | Mar 2025 | Jun 2025 |
| Sync customer data and insights directly to Fabric OneLake | Admins, makers, marketers, or analysts, automatically | Jul 2025 | Sep 2025 |
| Integrate insights faster by choosing tables and data format to sync | Admins, makers, marketers, or analysts, automatically | Aug 2025 | Nov 2025 |
Personalized customer experiences
Grow customer loyalty and eliminate tone-deaf experiences, with every interaction informed by their entire journey across marketing and sales.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Target right audience based on signals from earlier campaigns | Admins, makers, marketers, or analysts, automatically | Mar 2025 | Jun 2025 |
You are able to opt into some features as part of early access on February 3, 2025, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.