Microsoft Dynamics 365: 2025 release wave 1 plan
The Dynamics 365 and Microsoft release plan for the 2025 release wave 1 announces the latest updates to customers as features are prepared for release. You can browse the release plan online (updated throughout the month), view it in the Release planner, or download the information as a PDF file, which is updated with every publish. The plan for 2025 release wave 1 covers new features for Dynamics 365 releasing from April 2025 through September 2025.
Download the 2025 release wave 1 PDF for Dynamics 365 or select the option at the bottom of the table of contents.
The Microsoft Power Platform features coming in the 2025 release wave 1 have been summarized in a separate release plan as well as a downloadable PDF.
The role-based Copilot offerings features coming in the 2025 release wave 1 have been summarized in a separate release plan as well as a downloadable PDF.
The Microsoft Cloud for Industry features coming in the 2025 release wave 1 have been summarized in a separate release plan as well as a downloadable PDF.
2025 release wave 1 overview
The 2025 release wave 1 for Dynamics 365 brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications, including Sales, Customer Service, Contact Center, Field Service, Finance, Supply Chain Management, Project Operations, finance and operations cross-app capabilities, Human Resources, Commerce, Business Central, Customer Insights - Data, and Customer Insights - Journeys.
Sales
Dynamics 365 Sales brings the power of AI to help sellers meet their targets while boosting seller productivity. Copilot and agents enhance performance and simplify tasks to help grow your pipeline, sharpen strategies, and accelerate deals. A reimagined user experience ensures sellers never miss the best move. Automated research, ongoing follow-ups and prioritized tasks provide continuous guidance, allowing you to focus on the right actions to drive success and grow your business.
Service
Dynamics 365 Customer Service will enable agentic capabilities for Case and Knowledge management, as well as AI-driven routing, while extending Copilot capabilities for Customer Service representative and supervisor experiences, with a focus on productivity improvements.
Dynamics 365 Contact Center will transform service experiences with new features to deliver effortless self-service, accelerate assisted service, and drive efficiency. The 2025 release wave 1 introduces Copilot and agent capabilities to automate intent determination for evergreen self-service and autonomous knowledge management. Additional key features include multimodal support in customer intent agent, enhanced unified routing features, and new workforce and quality management capabilities.
Dynamics 365 Field Service introduces Copilot-first experiences that enhance service operations and deliver exceptional customer experiences in 2025 release wave 1. Key features include automated inspection generation from templates, actionable insights for schedulers, quick access to vital information for frontline workers and managers, plus seamless integrations with Teams and Outlook.
Finance and supply chain
Dynamics 365 Finance capabilities are designed with a copilot-first experience, delivering enhanced automation and agentic capabilities. This release focuses on simplifying complex tax management and regulatory compliance, automating account reconciliations with agents, improving bank reconciliation processes, and adding intelligence to planning, along with extensibility and data refresh updates for business performance analytics.
Dynamics 365 Supply Chain Management advances autonomy by integrating intelligence, automation, and analytics to improve productivity and organizational adaptability. This update enhances operational efficiency by automating supplier communications, improving demand planning accuracy with cell-level explainability and generative insights, and leveraging AI in manufacturing to align production data with actual processes.
Dynamics 365 Project Operations is focused on enhancing usability, performance, and scalability in key areas such as project planning, contract management, invoicing, time and expense entry, and core transaction processing. The spotlight is on AI-assisted core functionality improvements in what-if analysis, proposal generation, time and expense, and approvals. This release will introduce a mobile application for time management and deliver scale improvements to support larger projects and handle higher invoice volumes.
Finance and operations cross-app capabilities will continue enabling AI and autonomous ERP with capabilities that support ERP suite in Dynamics 365, including Dynamics 365 Finance, Supply Chain Management, Commerce, Human Resources, and Project Operations. We are infusing agent experiences across applications, including chat, embedded AI, and intelligent process automation, and enabling extensibility for agent scenarios along with enterprise-grade security and compliance at scale.
Dynamics 365 Human Resources enhances intelligence, automation, and analytics across the hire-to-separate process to boost productivity and enable business agility. We are advancing recruiting with AI-driven assessments and integrations with external job boards, including LinkedIn. Additionally, we are improving benefits and people management experiences for employees and HR business partners through AI-first solutions and automation.
Commerce
Dynamics 365 Commerce advances in-store experience by providing a mobile-first point-of-sale that reduces store hardware footprint and boosts sales conversion. The improvements to the payment connector allow modern payment methods, further reducing hardware requirements and offering more purchasing options for customers. Additionally, omnichannel unified pricing enables retailers to establish more intricate pricing structures, helping them remain competitive.
SMB
Dynamics 365 Business Central introduces intelligent AI agents to enhance efficiency and automation for SMBs. These agents seamlessly integrate to execute complex tasks, generate reports, automate processes, and optimize order creation using natural language processing. This release focuses on manufacturing, sustainability, and e-document capabilities, along with enhanced Shopify and Dynamics 365 Field Service integrations.
Customer Insights
Dynamics 365 Customer Insights - Data powers your copilot and agents with the latest customer insights, enabling your teams to leverage this data directly within their daily workflow. Enriched with the latest marketing behavioral interactions and streamlined data ingestion, your business can access up-to-date customer profiles without delays to build each experience upon the last.
Dynamics 365 Customer Insights - Journeys brings the power of AI to engage your customers on new channels so you can create new scenarios and business opportunities. Thanks to advanced journey capabilities, you can optimize every interaction with your customers, ensuring that each touchpoint is meaningful and impactful. The new forms and event management features not only streamline the lead generation process but also ensure that high-quality leads are captured and nurtured effectively.
Key dates for the 2025 release wave 1
These release plans describe functionality that may not have been released yet. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).
Here are the key dates for the 2025 release wave 1.
| Milestone | Date | Description |
|---|---|---|
| Release plans available | January 23, 2025 | Learn about the new capabilities coming in the 2025 release wave 1 (April 2025 - September 2025) across Dynamics 365, Microsoft Power Platform, role-based Copilot offerings, and Microsoft Cloud for Industry. |
| Early access available | February 3, 2025 | Test and validate new features and capabilities that will be part of 2025 release wave 1, coming in April, before they are enabled automatically for your users. You can view the Dynamics 365 2025 release wave 1 early access features now. |
| Release plans available in additional languages | February 7, 2025 | The Dynamics 365, Microsoft Power Platform, role-based Copilot offerings, and Microsoft Cloud for Industry release plans are published in 11 additional languages: Danish, Dutch, Finnish, French, German, Italian, Japanese, Norwegian, Portuguese (Brazilian), Spanish, and Swedish. |
| General availability | April 1, 2025 | Production deployment for the 2025 release wave 1 begins. Regional deployments will start on April 1, 2025. |
Just like the previous release waves, we continue to call out how each feature will be enabled in your environment:
- Users, automatically: These features include changes to the user experience for users and are enabled automatically.
- Admins, makers, or analysts, automatically: These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.
- Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
You can get ready with confidence knowing which features will be enabled automatically.
We’ve done this work to help you—our partners, customers, and users—drive the digital transformation of your business on your terms. We’re looking forward to engaging with you as you put these new services and capabilities to work, and we’re eager to hear your feedback as you dig in to the 2025 release wave 1 plans.
Let us know your thoughts. Share your feedback in the Microsoft Dynamics 365 community forums. We will use your feedback to make improvements.