Analytics dashboards and insights in Government Community Cloud
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Nov 15, 2024 |
Business value
Currently, organizations in the Government Community Cloud don't have access to the out-of-the-box analytics reports, which limits the insights available to supervisors. This release supports Government Community Cloud and addresses these limitations.
Feature details
As part of this release, the following capabilities are available out of the box for customers in the Government Community Cloud:
- Omnichannel real-time analytics
- Omnichannel historical analytics
- Customer service historical analytics
- Personalize reports using bookmarks
- Extend Dynamics 365 out-of-the-box analytics using visual customization