Trace and solve quality issues with Copilot
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | Mar 2025 | - |
Business value
Effective quality assurance and issue mitigation help businesses gain customer trust. When quality assurance professionals find an issue, it can take time for them to identify the cause. They need to trace the history of manufacturing activities that went into producing the faulty items, identify specific batch/serial numbers of the relevant components and finished products, and combine this information with related data such as manufacturing time, unexpected consumption patterns, and more. Dynamics 365 Supply Chain Management now includes a copilot that applies artificial intelligence to collect and summarize all the relevant information in just a few seconds.
Feature details
The Traceability add-in for Dynamics 365 Supply Chain Management tracks manufacturing activities against the serial/batch numbers of specific components and the related finished goods. When quality issues occur, Copilot can quickly collect all the relevant details from both the Traceability add-in and Supply Chain Management itself to summarize product status, track custody, and analyze deviations related to the impacted products. Not only can this help companies to solve quality issues quickly, but it can also find correlations between specific component batches and manufacturing delays to help improve overall manufacturing performance efficiency.
With Copilot activity summaries:
- QA managers can quickly identify abnormal activity related to any item so that they can take appropriate steps to mitigate issues.
- Production managers can easily identify delays or bottlenecks in the manufacturing process.
- Field service workers can quickly understand the lifecycle of any item to verify it and make sure it qualifies for repair or replacement.
The activities page in Supply Chain Management includes a Copilot-generated summary of recent activities and a full list of activity details. Copilot provides an activity summary that highlights the related item's status, plus any other information. From there, users can drill down into the activity to find related details. The summary for each activity provides instant access to key information such as location, time, items, workers, vendors, and more.