Allow customers to consent to Microsoft Support accessing their data
Important
This content is archived and is not being updated. For the latest documentation, go to What's new or changed in Business Central. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
May 15, 2024 |
Business value
Customers can fulfill their data privacy requirements and get support from Microsoft in a way that ensures their explicit consent.
Feature details
In the Power Platform admin center, administrators can create lockbox policies that apply to Power Platform and Dynamics 365 environments so that our customers can review and approve or reject access requests from Microsoft engineers in response to a customer-initiated support ticket, or a problem identified by Microsoft. With 2024 release wave 1, lockbox policies in the Power Platform admin center now apply to Business Central environments as well.
Customers can choose to enable lockbox on their Microsoft Entra tenant to:
- Increase security and privacy of their data in the cloud.
- Have more visibility and control over who accesses their data and for which purposes.
- Comply with regulatory or organizational requirements for data access governance.
See also
Customer Lockbox (docs)