Validate Copilot responses faster with more transparency
Important
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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Apr 19, 2024 |
Business value
With improved transparency, customer service representatives can quickly understand how Copilot generated the responses and validate them. This helps reduce the time customer service representatives spend verifying Copilot responses, thereby reducing handle times and improving customer satisfaction.
Feature details
Copilot in Dynamics 365 Customer Service has been upgraded to provide enhanced transparency in its responses, including better citations of its sources. With this increased transparency, customer service representatives can easily understand how Copilot generated the responses and validate their accuracy, reducing the time taken to verify the replies. This in turn enables representatives to decrease handle times and enhance customer satisfaction.
See also
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