Support for multiple browsers and split screen
Important
This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | - | 
Apr 12, 2024 |
Business value
Agents can work across multiple conversations in different browsers and also split their screens to view conversations, thereby improving their efficiency.
Feature details
The Customer Service workspace will allow agents to be signed in from multiple browsers. The current yellow warning message about being signed in from multiple browsers will no longer be shown. Agents can have as many browsers open as desired, making it easy for them to work across multiple conversations without needing to constantly switch tabs in the same browser. Agents can also split their screen to see the conversations side by side, improving their ability to serve customer requests.
When multiple browsers are open, agents will see:
- An incoming conversation request on all browsers. The browser that agents select Accept from will be the browser that will load that conversation. All other browsers will remain as-is, with the incoming notification dismissed.
- Supervisors who choose to monitor a conversation will only see that conversation in the browser they select Monitor from. All other browsers will remain as-is.