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Set and read session context with new macro action

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Important

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Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - Apr 3, 2024

Business value

You can create macros with the new macro action that will improve the agents' performance.

Feature details

With this enhancement, administrators can use a new out-of-the-box macro action to create macros. This macro action can read the session context and set the value in the next macro, thereby improving agent productivity.