Test call, microphone, speakers before and during calls
Important
This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Feb 5, 2024 |
Apr 1, 2024 |
Business value
You can minimize disruptions and enhance the overall customer experience by ensuring that communication tools are in optimal working condition. This proactive approach not only boosts agent confidence but also safeguards you against potential technical issues that could adversely impact customer interactions. It helps maintain a seamless and professional communication process, strengthening customer relationships, and increasing operational efficiency.
Feature details
With this feature, agents can:
- Test the microphone and speaker anytime—before, during, and after calls.
- Place a test call to ensure that the microphone and speaker are working and familiarize themselves with the in-call experience.
See also
Call a customer (docs)