View recent, pinned records in Customer Service workspace
Important
This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Aug 1, 2024 |
- |
Oct 1, 2024 |
Business value
Recent and pinned records aren't available in the sitemap of the Customer Service workspace application. This is a usability gap for users when they navigate from the Customer Service Hub app to the Customer Service workspace app. With this enhancement, users can see the same recent and pinned records, providing them with a consistent experience.
Feature details
The recent and pinned records of the sitemap have been extended to the multisession app. This will improve productivity of users returning to the same records when the multisession app is started, as well as when users are moving between single session and multisession apps.