Join a Teams call is generally available and on by default
Important
This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | - | 
Apr 1, 2024 |
Business value
Administrators no longer need to turn on a toggle to enable users to join their customers on Teams calls. The feature's general availability will help promote wider adoption.
Feature details
Users can invite their customers to join them on Teams without needing an administrator to set up the feature. This release makes the feature generally available to all Dynamics 365 Customer Service users.
See also
Invite customers to join you on Teams to enhance your conversations (docs)