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Get FedRAMP certified for new features

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Important

This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Users, automatically - Feb 5, 2024 Apr 1, 2024

Business value

Dynamics 365 Customer Service is an existing product portfolio that is already Federal Risk and Authorization Management Program (FedRAMP) authorized for Government Community Cloud (GCC) Moderate, in addition to meeting many other compliance standards. When a service that is already FedRAMP authorized makes architectural changes, it again goes through the process of evidence collection, auditing, and incremental reauthorization.

Feature details

We are submitting FedRAMP certifications for the internal and external components that are added in the end-to-end omnichannel stack in Dynamics 365 Customer Service. The FedRAMP compliance will allow customers in government community clouds to use the newly integrated features. This will be FedRAMP High certification on GCC Moderate.