Expand or collapse all sections in a knowledge article
Important
This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | - | 
Apr 1, 2024 |
Business value
The option to expand all or collapse all will be available in the header of the agent preview form so that agents can quickly access the information they need, streamline their workflow, and increase productivity.
Feature details
As a customer service agent, you can search and preview a knowledge article under the search results. If an article has long-running text and multiple sections within the content, it can be difficult to navigate and requires continuous scrolling. With this feature, agents won't need to individually expand each section while viewing a knowledge article. They can expand or collapse all the sections at one time and view the entire content of the knowledge article.
See also
Search knowledge articles (docs)