Make Copilot discover knowledge available in GCC

Important

This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - Jun 30, 2024

Business value

By supporting the Copilot discover knowledge feature in Government Community Cloud (GCC), Microsoft can extend its market presence to encompass federal, state, and local government agencies. The government sector is substantial because it includes a wide range of services tailored to the needs of government operations, from cloud services to dedicated customer support.

Feature details

The enhancement of Copilot support within the GCC framework will enable administrators to activate the discover knowledge feature, thereby broadening the array of tools accessible in this highly secure environment. This advancement will provide agents who operate within the GCC with access to the improved capabilities, facilitating the use of Copilot’s features to optimize their tasks.

Geographic areas

This feature will be released into the following Microsoft Azure geographic area:

  • US GCC