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Work with customers in the language of their choice

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Important

This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Users, automatically - - Jun 30, 2024

Business value

Copilot breaks down language barriers, empowering agents to serve customers with ease in the language they’re most comfortable in.

Feature details

The following key capabilities are available for agents to translate Copilot summaries, knowledge articles, and email drafts into the language they are most comfortable in:

  • Simple, menu-driven machine translation of Copilot responses
  • Available in 45 languages that are supported in Dynamics 365 UI

On-demand translation screenshot

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

  • Germany
  • Norway
  • South Africa
  • Switzerland
  • United Arab Emirates
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • Brazil
  • Canada
  • India
  • Japan
  • France
  • Korea

See also

Language support for AI-based analytics and insights in Customer Service (docs)