Add up to 200 route-to-queue rules in a workstream

Important

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Enabled for	Public preview	Early access	General availability
Admins, makers, marketers, or analysts, automatically	-	-	Apr 30, 2024

Business value

Organizations will be able to author up to 200 route-to-queue rules in a workstream, up from 100. This will enable organizations to have a higher level of granularity in determining the right queue for a work item and have greater flexibility in their routing setup.

Feature details

Administrators can now add up to 200 route-to-queue rules in a workstream, allowing for more specific routing conditions. This ensures work items are directed to the most suitable queue, enhancing efficiency in complex customer service environments.

See also

Configuration limits (docs)