View timeline highlights in standalone app
Important
This content is archived and is not being updated. For the latest documentation, go to the Dynamics 365 Contact Center documentation. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users, automatically | 
Jul 16, 2024 |
Jul 16, 2024 |
Business value
The timeline highlights generated by Copilot give your agents a bird's eye view of the notes, emails, and other activities associated with the cases they work on.
Feature details
The timeline highlights will be visible on the agent's timeline that's enabled on any form within the Contact Center workspace.
- Agents get a shorthand capture of the key details and activities on the timeline, including notes, emails, posts, and any other timeline activities.
- Get an in-depth understanding of recent events on the timeline.
- View the highlights in a reverse chronological order.
Geographic areas
This feature will be released into the following Microsoft Azure geographic areas:
- Germany
- Norway
- Singapore
- South Africa
- Switzerland
- United Arab Emirates
- US GCC
- US GCC High
- United States
- Europe
- Asia Pacific
- United Kingdom
- Australia
- Brazil
- Canada
- India
- Japan
- France
- Korea