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Integrate Inventory Visibility with Dynamics 365 Commerce

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Important

This content is archived and is not being updated. For the latest documentation, go to What's new or changed in Dynamics 365 Supply Chain Management. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview General availability
Users by admins, makers, or analysts Sep 1, 2023 Nov 3, 2023

Business value

Accurate inventory availability information is crucial for any retailer running an omnichannel business. Until now, retailers using both Dynamics 365 Supply Chain Management and Dynamics 365 Commerce have relied on asynchronous methods to update inventory changes between systems, which means that discrepancies can occur that may cause revenue loss or customer dissatisfaction. This problem has now been solved by connecting key commerce-associated inventory changes to Inventory Visibility so that whenever a commerce channel requests real-time inventory data from a Dynamics 365 Commerce Scale Unit (CSU), or makes inventory changes, it's reflected and obtained from the Inventory Visibility service in real time.

Feature details

Inventory Visibility for Dynamics 365 Supply Chain Management now integrates with Dynamics 365 Commerce Scale Units (CSU) to offer channel-side inventory availability calculations with near-real-time and holistic inventory accuracy across channels and locations for retailers. The integrated solution provides the following capabilities:

  • Provider: Commerce offers an Inventory Visibility provider and Supply Chain Management (using the same Inventory Visibility service) provides default integration settings that are enabled by the provider.
  • Inventory query: Users can query real-time inventory from Inventory Visibility using CSU-powered channels.
  • Inventory reservation: Commerce users can post inventory reservations to Inventory Visibility when a customer order is created, update inventory reservations when an order is edited, and revert a reservation when an order is canceled.
  • Inventory adjustment: Commerce users can adjust inventory in Inventory Visibility when creating cash-and-carry orders and fulfilling customer orders.
  • Inventory offset: When Commerce customer orders are synchronized to Supply Chain Management to update inventory statuses and quantities, an automatic offset is triggered from Supply Chain Management to Inventory Visibility to offset inventory changes that were previously posted to Inventory Visibility.

See also

Overview of Inventory Visibility (learn)