Performance, offline sync, and device memory improvements in Field Service Mobile application
Important
This content is archived and is not being updated. For the latest documentation, go to New and upcoming features in Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Feb 6, 2023 |
Jul 1, 2023 |
Business value
By improving the application performance and reliability, you can quickly get the information you need to perform the work and update relevant data—even when wireless networks aren't available. This ensures that your customers get fixes on time, and that the back office gets the latest information.
Feature details
Modern and trustworthy digital tools are critical to the successful digital transformation of every organization in today's world. For field-based organizations, it is critical to provide frontline workers with mobile devices and applications that can support their work in a variety of scenarios and rugged conditions. The Field Service Mobile app is the workhorse for frontline workers to manage their work orders and bookings, to stay in touch with their customers, and to get critical information regarding assets and facilities that they manage. We aim to make your mobile users happy so you can use the satisfaction rate as a differentiator to attract talent to frontline worker positions.
This set of features includes:
- Faster times to launch the app and load forms.
- Faster synchronization of offline data.
- Increased stability to minimize crashes or app freezing.
- Improved memory management on iOS resulting in fewer errors and better user experience.
- Improving offline form validation experience to prevent unexpected validation errors.
- Offline experience improved by allowing internal APIs to fetch data from the server when a connected device is trying to access a record that is not found in the offline database. If network access is not available, a more specific error message will be shown to the user, informing them of the missing table in offline mode.
These improvements roll out with incremental deployments over the course of 2023 release wave 1 and aren't tied to a specific release date.