Loss prevention overview

Important

As of February 3, 2025, Dynamics 365 Fraud Protection is no longer available for purchase. Support for Fraud Protection will end on February 3, 2026. For more information, refer to the End of support for Dynamics 365 Fraud Protection article.

Important

Loss prevention will be moved to support-only mode over the next several months due to decline in customer demand.

Microsoft Dynamics 365 Fraud Protection loss prevention is a cloud-based solution designed to help brick and mortar retailers decrease in-store fraud costs and improve operational efficiencies and revenue. Using the power of AI, loss prevention identifies anomalies and patterns that might be indicative of in-store fraud. The solution provides retailers with the benefit of connected knowledge from fraud network. It allows you to combat fraud associated with returns, improper discounts, merchandise mishandling, and inventory turn-over with adaptive AI technology, continuously learning, and adapting to evolving fraud patterns.