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Troubleshoot issues from upgrades of finance and operations apps

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This article provides troubleshooting information for dual-write integration between finance and operations apps and Dataverse. Specifically, it provides information that can help you fix issues that are related to upgrades of finance and operations apps.

Important

Some of the issues that this article addresses might require either the system admin role or Microsoft Microsoft Entra tenant admin credentials. The section for each issue explains whether a specific role or credentials are required.

Database synchronization errors

Required role to fix the issue: System admin

You might receive an error message that resembles the following example when you try to use the DualWriteProjectConfiguration table to update a finance and operations app to Platform update 30.

Infolog diagnostic message: 'Cannot select a row in Dual write project sync (DualWriteProjectConfiguration). The SQL database has issued an error.' on category 'Error'. 10/28/2019 15:18:20: Infolog diagnostic message: 'Object Server Database Synchronizer: ' on category 'Error'. 10/28/2019 15:18:20: Infolog diagnostic message: '[Microsoft][ODBC Driver 17 for SQL Server][SQL Server]Invalid column name 'ISDELETE'.' on category 'Error'. 10/28/2019 15:18:20: Infolog diagnostic message: 'SELECT T1.PROJECTNAME,T1.EXTERNALENTITYNAME,T1.INTERNALENTITYNAME,T1.EXTERNALENVIRONMENTURL,T1.STATUS,T1.ENABLEBATCHLOOKUP,T1.PARTITIONMAP,T1.QUERYFILTEREXPRESSION,T1.INTEGRATIONKEY,T1.ISDELETE,T1.ISDEBUGMODE,T1.RECVERSION,T1.PARTITION,T1.RECID FROM DUALWRITEPROJECTCONFIGURATION T1 WHERE (PARTITION=5637144576)' on category 'Error'. 10/28/2019 15:18:20: Infolog diagnostic message: 'session 1043 (Admin)' on category 'Error'. 10/28/2019 15:18:20: Infolog diagnostic message: 'Stack trace: Call to TTSCOMMIT without first calling TTSBEGIN.' on category 'Error'.
10/28/2019 15:18:20: Application configuration sync failed.
Microsoft.Dynamics.AX.Framework.Database.TableSyncException: Custom action threw exception(s), please investigate before synchronizing again: 'InfoException:Stack trace: Call to TTSCOMMIT without first calling TTSBEGIN."

To fix the issue, follow these steps.

  1. Sign in to the virtual machine (VM) for the finance and operations app.
  2. Open Visual Studio as an admin, and open the Application Object Tree (AOT).
  3. Search for DualWriteProjectConfiguration.
  4. In the AOT, right-click DualWriteProjectConfiguration, and select Add to new project. Select OK to create the new project that uses default options.
  5. In Solution Explorer, right-click Project properties, and set Synchronize Database on Build to True.
  6. Build the project, and confirm that the build is successful.
  7. On the Dynamics 365 menu, select Synchronize database.
  8. Select Synchronize to do a full database synchronization.
  9. After the full database synchronization is successful, rerun the database synchronization step in Microsoft Dynamics Lifecycle Services (LCS) and use the manual upgrade scripts as applicable, so that you can proceed with the update.

Missing table columns issue on maps

Required role to fix the issue: System admin

On the Dual-write page, you might receive an error message that resembles the following example:

Missing source field <field name> in the schema.

Example of the missing source column error message.

To fix the issue, first follow these steps to make sure that the columns are in the table.

  1. Sign into your finance and operations apps environment.
  2. Go to Workspaces > Data management, select the Framework parameters tile, and then, on the Entity settings tab, select Refresh entity list to refresh the entities.
  3. Go to Workspaces > Data management, select the Data entities tab, and make sure that the entity is listed.
  4. Open the Table mapping page from the Dual-write page in the finance and operations app.
  5. Select Refresh tables to automatically fill the columns in the table mappings.

If the issue still isn't fixed, follow these steps.

Important

These steps guide you through the process of deleting a table and then adding it again. To avoid issues, be sure to follow the steps exactly.

  1. In the finance and operations app, go to Workspaces > Data management, and select the Data entities tile.
  2. Find the table that is missing the attribute. Click Modify target mapping in the toolbar.
  3. On the Map staging to target pane, click Generate mapping.
  4. Open the Table mapping page from the Dual-write page in the finance and operations app.
  5. If the attribute is not auto-populated on the map, add it manually by clicking Add attribute button and then clicking Save.
  6. Select the map and click Run.