Resolve booking conflicts in Resource Scheduling Optimization

Booking conflicts can occur when someone changes a resource, requirement, or booking during an optimization run that involves that resource, requirement, or booking. Resource Scheduling Optimization helps you understand and resolve these conflicts.

In conflict scenarios, the optimization request has a status of Completed with Conflicts.

The optimization request booking view includes bookings that have conflicts because of edits that were made during optimization. You can identify these bookings because they have a booking status of Simulation, and a conflict icon is shown for them.

The Operation Details column shows more details, such as the specific data that was changed during optimization.

To resolve the conflicts, select one or more of the affected bookings (that is, bookings that have a status of Simulation), and then select one of the following options:

• Apply with Overwrite: Commit the simulation booking. Select this option if you want to favor the optimization results.
• Discard: Remove the simulation booking. Select this option if you want to favor the manual booking edits from the dispatcher or field technician.

After you select Apply with Overwrite or Discard, the optimization status is changed to Completed, and the conflict is resolved.