Set up Field Service integration with finance and operations applications
Set up the integration between Dynamics 365 Field Service and finance and operations applications.
Prerequisites
You have system administrator permissions.
Finance and operations applications minimum advised build versions:
- 10.0.39 (10.0.1860.184)
- 10.0.40 (10.0.1935.112)
- 10.0.41 (10.0.2015.41)
Human resources to bookable resource integration is installed.
Note
The solution is currently only available in public regions. At this time it is not available in regions like GCC and GCC-High.
Dynamics 365 Field Service version number is 8.8.124.20 or later.
Enable the integration from finance and operations applications
Sign in to Finance and Operations.
Access Modules and select the System Administration module.
Open Feature Management.
Find and enable the Enable Field Service Integration feature.
From Modules, select the Project management and accounting module.
From the Setup submenu, select Project management and accounting parameters.
Open the Dynamics 365 Field Service integration parameters tab. For each legal entity that uses Field Service, provide the required values.
Enable and map dual-write
The integration depends on dual-write to create a common understanding for primary tables. The work order transactional integration uses virtual tables and logic in Field Service and finance and operations applications to ensure transactional level alignment and transactional consistency. For more information about setting up dual-write, see Guidance for dual-write setup.
Access Workspaces and select the Data management workspace.
Select Dual-write.
Select Apply solution in the command bar and apply the following solutions:
- Dual-write applications core entity maps
- Dynamics 365 Finance extended entity maps
- Dynamics 365 Supply Chain Management extended entity maps
- Dynamics 365 Human Resources entity maps
- HCM Scheduling
Select each of the following required table mappings. Then select Run and Initial Sync.
- Styles
- Colors
- Configurations
- Sizes
- Units
- Currencies
- CDS Released distinct products
- Customer payment method
- Payment days CDS
- Vendor payment method
- Sales tax groups
- Terms of payment
- Customer groups
- Vendor groups
- Customers V3 (contacts)
- Tracking dimensions groups
- Storage dimensions groups
- Product dimensions groups
- All products
- CDS Contacts V2
- CDS Contacts V2
- Customers V3 (accounts)
- Vendors V2
- Sites
- Warehouses
- Released products V2
- Worker
For maps and initial syncs against global entities that fail with permissions errors, you might need to specify the owning team.
Assign security roles
The integration relies on virtual tables and process execution in each user's context.
Set up the following security roles.
Field Service Integration User: For each user that creates or updates work orders which sync data with finance and operations applications. Users with this role can only interact with finance and operations data through the integration. They aren't entitled to access the finance and operations applications unless they have a full license. For more information, see the Dynamics 365 Licensing Guide.
Field Service Integration Admin: For administrators who manage the Dynamics 365 Field Service integration parameters settings tab.
Configure default order settings
To ensure that the integration can successfully create item journals, use default order settings that automatically apply a site to all items you plan to use in Field Service. Otherwise, all work order products where the product is a Field Service product type inventory require a warehouse value before the item journal can be created. Once a work order product is marked as used, since Field Service requires a value in the Warehouse field, the integration can set the site. However, without default order settings, estimated work order products might not synchronize.
Configure inventory and warehouse management in warehouses
To ensure that the integration can successfully integrate journals related to items that require location, we advise that all warehouses you plan to use with Field Service have inventory and warehouse management configured to define default locations. This configuration allows all work order products where the product's storage dimensions are configured to require location to successfully synchronize, even when created offline.
Enable the integration from Field Service
Install and enable the solution
In Field Service, change to the Settings area.
Select the Features tab.
Select Install for Install Finance and Operations. A notification appears when installation completes.
Enable Finance and Operations Integration and confirm.
Configure posting behaviors
Depending on the nature of your organization's Field Service work, select a posting behavior for journals and lines. The behavior applies across the Field Service environment.
In Field Service Settings, select the Work Order/Booking tab.
Choose a value for Post used for Finance and Operations:
When work order is posted: For work orders of short duration, posting transactions to journals can likely wait until the work is completed. Inventory changes and financial updates only post to the general ledger or inventory when the work order is posted. In this scenario, there's a smaller chance of posting a reversal for a given transaction. It only happens if a transaction changes after the work order is posted.
When product or service is used: For long-running work orders, posting transactions as soon as they occur helps track inventory consumption and financial impacts in real-time. It also enables invoicing without delays that can cause inventory and financial discrepancies. Changes to transactions after they were posted reverts the previously posted transaction and generates a new transaction.
Select Save & Close.
Create products with project categories
To map to the correct journal lines, update the products in Field Service with the project categories from finance and operations applications.
In Field Service Settings, select Products and services.
For each product, select the product and select the Project Category.
Select Save & Close.
For hours journals, evaluate which project categories to use in Field Service work orders. Create a product record in Field Service that allows users to transact on the category. The integration creates an hours journal and hours journal line according to the selected project category.
Tip
All products can have an associated project category, even inventory products. Make sure that field is populated for non-inventory products and service products to ensure correct transactional alignment.
Update security roles
If your environment has custom security roles, add new table permissions. Updated predefined Field Service security roles enable users to see and modify the required virtual tables and new tables that this integration requires.
Align the work order to projects
The Finance and Operations project field in Dynamics 365 Field Service is a required field when the work order's System Status is Posted. This field specifies the project associated with the work order. Your organization can capture this value manually or can build automated logic to populate a value, which aligns with that organization's business processes.
Once populated, the integration synchronizes the work order with the selected project, creating a subproject in the finance and operations applications. The work order and subproject alignment is essential to ensure all work order transactions are correctly placed in the enterprise resource planning (ERP). By default, the subproject name is based on the work order number. Once the subproject is created through the synchronization transaction, the subproject is associated with the work order in Field Service.