Accessibility for people with disabilities
This article applies to Dynamics 365 Customer Engagement (on-premises) version 9.1 using the legacy web client. If you’re using Unified Interface, your apps work the same as Unified Interface for model-driven Power Apps. For the Power Apps version of this article, see: Use a screen reader
Microsoft is committed to making its products and services easier for everyone. More information: Microsoft Accessibility.
Keyboard shortcuts in Dynamics 365 Customer Engagement (on-premises)
Dynamics 365 for Customer Engagement offers keyboard shortcuts to address issues faced by people with limited dexterity or motion disabilities. Also, people who don't use a mouse can use a keyboard to navigate and complete actions. More information: Use keyboard shortcuts in Dynamics 365 Customer Engagement (on-premises)
Use a screen reader in Unified Interface apps
Screen readers make Dynamics 365 Customer Engagement (on-premises) accessible to people who have low or no vision. Unified Interface apps in Dynamics 365 Customer Engagement (on-premises) enable a more consistent screen reader experience. More information: Use a screen reader with Unified Interface apps
Accessibility info for browsers
For accessibility information about your browser, visit the following websites:
Heighten color contrast of some text and images
The high contrast setting in Microsoft Windows heightens the color contrast of some text and images on your computer screen, making those items more distinct and easier to identify. You'll find this setting on the Ease of Access page in Windows 10.
If you're using the high contrast setting in Microsoft Windows, you should also select Enable high contrast in your Dynamics 365 Customer Engagement (on-premises) personal options. On your dashboard, click or tap 
> Options. Click or tap the General tab, click or tap Enable high contrast, and then click or tap OK.
See also
This topic applies to Dynamics 365 Customer Engagement (on-premises). For the Power Apps version of this topic, see: Use a screen reader
Microsoft is committed to making its products and services easier for everyone. More information: Microsoft Accessibility.
Keyboard shortcuts in Dynamics 365 Customer Engagement (on-premises)
Dynamics 365 for Customer Engagement offers keyboard shortcuts to address issues faced by people with limited dexterity or motion disabilities. Also, people who don't use a mouse can use a keyboard to navigate and complete actions. More information: Use keyboard shortcuts in Dynamics 365 Customer Engagement (on-premises)
Use a screen reader in Unified Interface apps
Screen readers make Dynamics 365 Customer Engagement (on-premises) accessible to people who have low or no vision. Unified Interface apps in Dynamics 365 Customer Engagement (on-premises) enable a more consistent screen reader experience. More information: Use a screen reader with Unified Interface apps
Accessibility info for browsers
For accessibility information about your browser, visit the following websites:
Heighten color contrast of some text and images
The high contrast setting in Microsoft Windows heightens the color contrast of some text and images on your computer screen, making those items more distinct and easier to identify. You'll find this setting on the Ease of Access page in Windows 10.
If you're using the high contrast setting in Microsoft Windows, you should also select Enable high contrast in your Dynamics 365 Customer Engagement (on-premises) personal options. On your dashboard, click or tap > Options. Click or tap the General tab, click or tap Enable high contrast, and then click or tap OK.