Manage your documents using SharePoint

Dynamics 365 Customer Engagement (on-premises) document management with SharePoint lets users manage common document types, such as Word, Excel, PowerPoint, OneNote, and create folders to save and manage those documents in Customer Engagement (on-premises) that are seamlessly stored in SharePoint.

Document management in customer engagement and SharePoint.

Depending on your environment, there are several Customer Engagement (on-premises) and SharePoint configurations possible.

Configuration More information
Customer Engagement (on-premises) with SharePoint Online Configure server-based authentication with Customer Engagement (on-premises) and SharePoint Online
Customer Engagement (on-premises) with SharePoint on-premises Configure server-based authentication with Customer Engagement (on-premises) and SharePoint on-premises

Administrators set up document management, specify permissions for managing tasks, and ensure that the SharePoint site URLs are correct.

See also

SharePoint Document Management software requirements