International availability of Omnichannel for Customer Service
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
The purpose of this document is to provide information about the geographic location and language availability of live chat and digital messaging channels.
Note
For information about the supported regions and languages in the voice channel, see Supported cloud locations, languages, and locale codes.
Geographic location availability
Your Microsoft 365 tenant must be co-located in one of the following geographic locations where Omnichannel for Customer Service is available. These geographic locations refer to your Microsoft 365 tenant only and not the data center where your Power Platform environment or org instance resides.
See the following table for the availability of the channels in the supported geographical regions.
| Region | All messaging channels |
|---|---|
| Asia Pacific | ✔ |
| Australia | ✔ |
| Canada | ✔ |
| Europe | ✔ |
| France | ✔ |
| Germany | ✔ |
| Government Community Cloud (GCC)1 | ✔ |
| India | ✔ |
| Japan | ✔ |
| North America | ✔ |
| South America | ✔ |
| Switzerland | ✔ |
| United Arab Emirates (UAE) | ✔ |
| United Kingdom | ✔ |
1 The Apple Messages for Business, Whatsapp through Azure Communication Services, and Microsoft Teams channels aren't available in GCC.
Language availability
The product user interface (UI) is available in the following languages.
| Language | Language | Language |
|---|---|---|
| Arabic | Greek | Romanian |
| Basque | German | Russian |
| Bulgarian | Hebrew | Serbian (Cyrillic) |
| Catalan | Hindi | Serbian (Latin) |
| Chinese | Hungarian | Slovak |
| Chinese (Hong Kong SAR) | Indonesian | Slovenian |
| Chinese (Simplified) | Italian | Spanish |
| Croatian | Japanese | Swedish |
| Czech | Kazakh Thai | Thai |
| Danish | Korean | Turkish |
| Dutch | Latvian | Ukrainian |
| English | Lithuanian | Vietnamese |
| Estonian | Malay (Malaysia) | |
| Finnish | Norwegian | |
| French | Polish | |
| Galician | Portuguese |
To know the languages that are supported in analytics, see Multilingual sentiment.
Related information
Prerequisites and system requirements of Omnichannel for Customer Service
Introduction to channels in Omnichannel for Customer Service