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Enable an entity for resource scheduling

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You can enable an entity for scheduling so that customer service representatives can schedule its resource requirements.

Prerequisites

You must have the System Administrator role to enable an entity for scheduling.

Enable an entity for resource scheduling

  1. In Resource Scheduling, change to the Settings area, and then under Scheduling, select Administration > Enable Resource Scheduling for Entities.

  2. In the Enable New Entity section, under Add Entity, select an entity from the list.

    Tip

    If the entity you want to enable doesn't show in the list, update the Can be customized setting to True for the managed property.

  3. For Booking Relationship and Requirement Relationship, select Create New Relationship. Select an existing relationship if you previously created relationships to the bookable resource booking or resource requirement entities.

  4. Select Publish Customization.

Disable resource scheduling for an enabled entity

To turn off scheduling for a previously enabled entity, select Deactivate in the ribbon on the Booking Setup Metadata record of the enabled entity.

Edit settings for enabled entities

If you want to change the booking settings for entities you enabled for scheduling, complete the following steps.

  1. In Resource Scheduling, change to the Settings area, and then in Scheduling, select Administration > Enable Resource Scheduling for Entities.

  2. In the Enabled Entities section, double-click the entity you want to edit. A new tab with the booking setup metadata for the selected entity appears.

    Setting Effect Value
    Default booking duration Defines the default duration of a new booking. Predefined set of duration options.
    Default booking committed status Sets the default value to use when a booking moves into Committed state. Available booking statuses.
    Default requirement active status Sets the default value to use when a requirement moves into Active state. Available requirement statuses.
    Default requirement canceled status Sets the default value to use when a requirement moves in Canceled state. Available requirement statuses.
    Resource availability retrieval limit Defines the maximum number of resources returned as a result of the scheduling assistant. Number.
    Enable quick book Use the quick book experience on an entity record. Yes: Use quick book experience.
    No: Use schedule assistant experience.
    Cancel bookings when moving Cancel bookings moving the booking to a different time slot. Yes: Cancel booking and create a new one in the updated time slot.
    No: Keep booking and update start/end time.
    Default booking canceled status Sets the default value to use when booking moves into Canceled state. Available booking statuses.
    Disable requirement auto creation for bookings Defines if the system creates a requirement for a booking Yes: Disable automated requirement creation.
    No: Enable automated booking creation.
    Default requirement completed status Sets the default value to use when a requirement moves into Completed status. Available requirement statuses.
    Available duration minimum (%) Defines the availability of a resource in relation to the booking duration. For example, if the value is 50 and the booking takes four hours. The system only considers resources for the job that have at least two hours available. 0 to 100.

  3. In the Attribute Mapping section, select values on the target entity that match with the requirement fields.

  4. Save your changes. Your entity is successfully enabled for scheduling when:

    • Resource Requirements shows as a related entity. Create them manually or with a custom workflow.
    • The Book option appears on the entity record.

Add a requirement view to the schedule board

After you create a requirement for the lead, it appears in the Open Requirements view in the lower pane of the schedule board that shows all open requirements related to any schedulable entity. This view is the default for resource scheduling. However, the views in the lower pane of the schedule board are system views that can be edited and added to. It's common to add custom resource requirement views for schedulable entities.

  1. Go to Advanced Settings > Customizations > Entities > Resource Requirement > Views.

  2. Create a new view and add fields to the view that provide details for what you are scheduling.

  3. Name the view and edit the filter criteria to show the records you want to see in the view.

  4. Select Save > Close & Publish.

Now that the view is created, edit the schedule board that uses the new view by completing the following steps.

  1. Open the board settings, and then in the Requirement panels section, add a new panel.
  2. Type a Title, and then select the view to use.
  3. Save your changes.

Create bookable resources
Overview of service scheduling