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Transition marketing pages and forms

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Important

The outbound marketing module will be removed from Customer Insights - Journeys on June 30, 2025. To avoid interruptions, transition to real-time journeys before this date. More information: Transition overview

Outbound marketing contains sitemap entries for "Internet Marketing." The entries and the corresponding real-time journeys equivalent are depicted in the following image:

Site map equivalents in outbound marketing and real-time journeys.

Notice that there isn't a one-to-one relationship between the outbound marketing objects and the real-time journeys objects:

  • Marketing pages in outbound marketing serve as a hosting container for outbound marketing forms. They have a dependency on Power Pages, which is removed in the real-time journeys module and therefore have no equivalent in real-time journeys.
  • Outbound marketing forms allow you to design forms for landing pages, event registrations, or subscription centers. This functionality is covered in real-time journeys forms, which can be published as a standalone page.
  • Marketing websites and redirect URLs allow you to track web activity. With web tracking (a feature that isn't yet available in real-time journeys but is planned (see Engage customers with content and follow-ups based on website interactions)) you can create customer experiences based on your customers' web behavior. There are no plans to support "redirect URLs" in real-time journeys.

Note

Outbound marketing "redirect URLs" capabilities won't be supported in real-time journeys.

Real-time journeys forms cover all functionality from outbound marketing forms and they also take over the publishing part from marketing pages (see Deploy pages that contain Customer Insights - Journeys forms). Real-time journeys forms can also be used for event registration (in the Website and form tab in the event management module) and preference centers, which are equivalent to subscription centers in outbound marketing (see Transition consent and Create branded, customized preference centers to manage customer consent).

It's worth noting that real-time journeys forms are more advanced than an equivalent to the outbound marketing side. Real-time journeys forms have an intuitive, modern interface with an advanced form designer. Real-time journeys event registration forms also offer enhanced personalization options, allowing you to reuse forms by bringing in dynamic content (for example, for events).

Consider the following when transitioning forms:

  • Because the underlying concept for forms is different between the modules, there's no way to automatically transition an outbound marketing form to a real-time journeys form.
  • Real-time journeys forms are continuously improved. However, there are still details that aren't available in real-time journeys forms, for example, custom unmapped form fields, cascading forms fields, custom form templates, and web tracking.

Comparison of real-time journeys forms and outbound marketing forms

  • There's no need to create form fields for real-time journeys forms. All entity attributes are already available as fields to be used in a form. That includes all custom attributes you created for your lead or contact entities.
  • You're no longer required to create a form page to embed your form into a web page. You can generate the form-embedding code snippet with one action.
  • Published real-time journeys forms are hosted on Content Delivery Network (CDN), which significantly reduces the form load time for the page visitor.
  • Journey orchestration: Use the "Marketing Form Submitted" trigger for journeys based on real-time journeys forms. The trigger for outbound marketing forms has been renamed to "Marketing Form Submitted (Outbound)".
  • It's not possible to edit outbound marketing forms in the real-time journeys form editor and vice versa.

Form types comparison

The following table summarizes the types of forms available in real-time journeys.

Form type in outbound marketing Form type in real-time journeys
Landing page form Marketing form
Subscription center form Preference center
Event registration form Create event registration forms through real-time journeys event management
External form submission capture Capture submissions to existing forms using real-time journeys form capture
Refer to friend This form type isn't available in real-time journeys

Relevant upcoming features

The following features may be of interest as you transition from outbound marketing to real-time journeys. These features provide parity, equivalent, or better functionality than what was available in outbound marketing.

  • Custom unmapped fields (2024, wave 2): Ability to include fields in a form that aren't connected to any table. Usually this is used for information that's temporary in nature and needed only during the current journey (for example, meals choices for attending an event).

Blogs and workarounds

Workaround for custom form templates

You can create a form and name it "template." Your users should avoid creating new forms from scratch. Instead, they should open the "template" form and save it as a new one.

Tip

If you have questions or comments, visit the Customer Insights - Journeys community forum