Real-time journeys user guide

Get started with Customer Insights - Journeys

Get started

• Customer Insights - Journeys overview
• Use Customer Insights - Data profiles and segments in Customer Insights - Journeys
• Known issues in Customer Insights - Journeys

Customer engagement

How-To Guide

• Create a trigger-based journey
• Create a segment-based journey
• Preview: Build segments in Customer Insights - Journeys
• Set a business goal and measure progress through a journey
• Experiment and refine Customer Insights - Journeys
• Access and interpret analytics

Reference

• Customer Insights - Journeys triggers
• Custom triggers in Customer Insights - Journeys
• Work with segments in Customer Insights - Journeys
• Customer Insights - Journeys journey tile reference

Administration

How-To Guide

• Manage user compliance settings
• Manage consent for email and text messages in Customer Insights - Journeys
• Select the audience source for journeys

Reference

• Customer Insights - Journeys link tracking mechanics

Communication channels

How-To Guide

• Create Customer Insights - Journeys emails
• Create push notifications
• Create outbound text messages
• Use AI-driven run-time channel optimization

Assets

Reference

• Customer Insights - Journeys asset library

Developer

Reference

• Push notification setup for application developers