Use feature switches to enable or disable optional and preview features

Quickly manage optional and preview features in Dynamics 365 Customer Insights - Journeys using the Feature switches page.

To enable or disable a feature, go to Settings > Overview > Feature switches and set the various feature sliders to On or Off as needed. After you set the feature sliders, select Save in the upper right corner of the window.

The following tables list each available feature, preview status, and links for more information.

Segmentation

Feature switch Preview or production Description
Use protected fields in segments Production Allow the use of protected columns/fields in segment criteria in real-time marketing. Use with caution. Learn more.
Use system command bar Preview Utilize the system command bar to enhance the segmentation user experience. This feature enables customers to customize the ribbon and activates default CRM actions.

Analytics

Feature switch Preview or production Description
Marketing effectiveness analytics Preview Understand the contribution of your marketing activities towards key milestones in your buyer's journey.

Business units

Feature switch Preview or production Description
Business unit scoping (outbound marketing) Production Enable business unit scoping for marketing processes in outbound marketing.
Business unit scoping (real-time journeys) Production Enable business unit scoping for marketing processes in real-time journeys.

Tracking

Feature switch Preview or production Description
UTM tracking Production Enable UTM values to be automatically added to every link in your messages. This allows source tracking within third-party tools like Google Analytics.
Bot protection Production Filter out nonhuman click interactions.
Web tracking Preview Enable Web tracking feature in real-time journeys. This allows tracking web page visits and web page link clicks that can be used in journey orchestration.

Event management

Feature switch Preview or production Description
Event registration forms Preview Enable marketing forms to submit event registrations.
Enable events creation in real-time journeys Production Enable events creation in real-time marketing.
Enable session level registration in real-time journeys Production Enable session level registration in real-time journeys.
Waitlist in Real-time Journeys Preview Enable waitlist functionality for events/sessions, allowing attendees to join a waitlist if an event or a session is full.

Customer journey

Feature switch Preview or production Description
Updated customer journey designer Production Enable the redesigned customer journey design workspace.
CC recipients for emails Production Enable adding email CC recipients. Their interactions with sent emails (open, forward, unsubscribe) will be counted as a primary recipient interaction against quota and will affect your insights and analytics. Learn more.

Email editor

Feature switch Preview or production Description
Enhanced HTML controls Preview Enable custom code markup and real-time HTML email editing.
Live email editing with Link alias Preview Enable editing personalization and conditional content in live email with link alias.
Easy email creation experience Production Enable easy content creation with in-place editing and an improved template gallery.
Send now Preview Enable Send Now to send emails without having to build a journey.
View in browser Production Enable adding a link to view emails in web browsers.
Email clickmap Preview Understand customers' interactions and gain insights into which links receive the most and least engagement based on your email design.
Litmus integration Production By enabling Litmus, you agree to the Litmus terms of service and privacy policy Litmus is an external, third-party product made available to you on an optional trial basis. It is subject to the terms of service set forth by Litmus. This is not a Microsoft product so you must provide consent before Litmus can be enabled.

Copilot

Feature switch Preview or production Description
Global opt-in consent Production Consent to enable Copilot and/or Bing Search-powered features.
Global data sharing consent Production Allows data sharing for Copilot features.

Library

Feature switch Preview or production Description
AI tagging for images Preview Enable AI-generated tags to be added when you upload images to the asset library.

Data sharing program

Feature switch Preview or production Description
Azure Content Delivery Network (CDN) Production Disable Azure Content Delivery Network (CDN) for Customer Insights - Journeys.

Email sending

Feature switch Preview or production Description
Email deduplication Preview Disallows sending the same email more than once to an email address. This is a general setting that applies to all segment-based journeys.
One-click unsubscribe Production Enable one-click unsubscribe for supported email clients. This feature allows recipients to unsubscribe from commercial email without visiting a preference center. Learn more.

Contact timeline

Feature switch Preview or production Description
Show exact copy of sent emails Production Enable saving an exact copy of sent emails on contact timeline.

Forms

Feature switch Preview or production Description
Form capture Production Enable form capture in real-time journeys.
Enable custom JavaScript in forms Production If disabled, custom JavaScript is automatically removed from real-time journey forms.
Form prefill Preview Enable form prefill in real-time journeys Learn more.
Enable table-less layouts in Form editor Production Use Div containers instead of table-based layouts in Form editor.
Custom unmapped fields Production Enable custom unmapped fields.

Journey

Feature switch Preview or production Description
Lead and opportunity creation Preview Enables the creation of leads and opportunities within journeys using built-in journey activities.
Tile entry and exit analytics Preview View additional information on journey tiles, such as which customers entered a journey step, which customers have exited the journey, and why they exited the journey.Learn more.
Wait for segment membership Production Enhances the "Wait for trigger" tile (also known as the if/then tile) to verify and pause until the audience becomes a member of the specified segment.
Ongoing journey re-entry Production Enables an enhancement for ongoing journeys to allow audience members to re-enter journeys when rejoining the segments.

Integrations

Feature switch Preview or production Description
Customer Voice integration Production Enable Dynamics 365 Customer Voice integrations with Customer Insights - Journeys.
Contact Center integration Production Enable Dynamics 365 Contact Center integrations with Customer Insights - Journeys.

Compliance

Feature switch Preview or production Description
Check contact consent in real-time journeys Production Enable real-time journeys to use contact attributes to enforce consent in addition to contact point consent records.
Double opt-in Preview Enable double opt-in functionality for real-time journeys. Forms created or modified after enabling this feature link to a compliance profile and inherit its double opt-in status. Learn more.

Lead management

Feature switch Preview or production Description
Lead scoring Production Create scoring model to identify the best leads and define qualification criteria for marketing qualified leads.

Machine learning

Feature switch Preview or production Description
Smart scheduler Production Automatically select the best time to send an email message.

Important

A preview feature is a feature that is not complete, but is made available before it’s officially in a release so customers can get early access and provide feedback. Preview features aren’t meant for production use and may have limited or restricted functionality.

Microsoft doesn't provide support for this preview feature. Microsoft Dynamics 365 Technical Support won’t be able to help you with issues or questions. Preview features aren't meant for production use and are subject to a separate supplemental terms of use.