Use feature switches to enable or disable optional and preview features
Quickly manage optional and preview features in Dynamics 365 Customer Insights - Journeys using the Feature switches page.
To enable or disable a feature, go to Settings > Overview > Feature switches and set the various feature sliders to On or Off as needed. After you set the feature sliders, select Save in the upper right corner of the window.
The following tables list each available feature, preview status, and links for more information.
Segmentation
| Feature switch | Preview or production | Description |
|---|---|---|
| Use protected fields in segments | Production | Allow the use of protected columns/fields in segment criteria in real-time marketing. Use with caution. Learn more. |
| Use system command bar | Preview | Utilize the system command bar to enhance the segmentation user experience. This feature enables customers to customize the ribbon and activates default CRM actions. |
Analytics
| Feature switch | Preview or production | Description |
|---|---|---|
| Marketing effectiveness analytics | Preview | Understand the contribution of your marketing activities towards key milestones in your buyer's journey. |
Business units
| Feature switch | Preview or production | Description |
|---|---|---|
| Business unit scoping (outbound marketing) | Production | Enable business unit scoping for marketing processes in outbound marketing. |
| Business unit scoping (real-time journeys) | Production | Enable business unit scoping for marketing processes in real-time journeys. |
Tracking
| Feature switch | Preview or production | Description |
|---|---|---|
| UTM tracking | Production | Enable UTM values to be automatically added to every link in your messages. This allows source tracking within third-party tools like Google Analytics. |
| Bot protection | Production | Filter out nonhuman click interactions. |
| Web tracking | Preview | Enable Web tracking feature in real-time journeys. This allows tracking web page visits and web page link clicks that can be used in journey orchestration. |
Event management
| Feature switch | Preview or production | Description |
|---|---|---|
| Event registration forms | Preview | Enable marketing forms to submit event registrations. |
| Enable events creation in real-time journeys | Production | Enable events creation in real-time marketing. |
| Enable session level registration in real-time journeys | Production | Enable session level registration in real-time journeys. |
| Waitlist in Real-time Journeys | Preview | Enable waitlist functionality for events/sessions, allowing attendees to join a waitlist if an event or a session is full. |
Customer journey
| Feature switch | Preview or production | Description |
|---|---|---|
| Updated customer journey designer | Production | Enable the redesigned customer journey design workspace. |
| CC recipients for emails | Production | Enable adding email CC recipients. Their interactions with sent emails (open, forward, unsubscribe) will be counted as a primary recipient interaction against quota and will affect your insights and analytics. Learn more. |
Email editor
| Feature switch | Preview or production | Description |
|---|---|---|
| Enhanced HTML controls | Preview | Enable custom code markup and real-time HTML email editing. |
| Live email editing with Link alias | Preview | Enable editing personalization and conditional content in live email with link alias. |
| Easy email creation experience | Production | Enable easy content creation with in-place editing and an improved template gallery. |
| Send now | Preview | Enable Send Now to send emails without having to build a journey. |
| View in browser | Production | Enable adding a link to view emails in web browsers. |
| Email clickmap | Preview | Understand customers' interactions and gain insights into which links receive the most and least engagement based on your email design. |
| Litmus integration | Production | By enabling Litmus, you agree to the Litmus terms of service and privacy policy Litmus is an external, third-party product made available to you on an optional trial basis. It is subject to the terms of service set forth by Litmus. This is not a Microsoft product so you must provide consent before Litmus can be enabled. |
Copilot
| Feature switch | Preview or production | Description |
|---|---|---|
| Global opt-in consent | Production | Consent to enable Copilot and/or Bing Search-powered features. |
| Global data sharing consent | Production | Allows data sharing for Copilot features. |
Library
| Feature switch | Preview or production | Description |
|---|---|---|
| AI tagging for images | Preview | Enable AI-generated tags to be added when you upload images to the asset library. |
Data sharing program
| Feature switch | Preview or production | Description |
|---|---|---|
| Azure Content Delivery Network (CDN) | Production | Disable Azure Content Delivery Network (CDN) for Customer Insights - Journeys. |
Email sending
| Feature switch | Preview or production | Description |
|---|---|---|
| Email deduplication | Preview | Disallows sending the same email more than once to an email address. This is a general setting that applies to all segment-based journeys. |
| One-click unsubscribe | Production | Enable one-click unsubscribe for supported email clients. This feature allows recipients to unsubscribe from commercial email without visiting a preference center. Learn more. |
Contact timeline
| Feature switch | Preview or production | Description |
|---|---|---|
| Show exact copy of sent emails | Production | Enable saving an exact copy of sent emails on contact timeline. |
Forms
| Feature switch | Preview or production | Description |
|---|---|---|
| Form capture | Production | Enable form capture in real-time journeys. |
| Enable custom JavaScript in forms | Production | If disabled, custom JavaScript is automatically removed from real-time journey forms. |
| Form prefill | Preview | Enable form prefill in real-time journeys Learn more. |
| Enable table-less layouts in Form editor | Production | Use Div containers instead of table-based layouts in Form editor. |
| Custom unmapped fields | Production | Enable custom unmapped fields. |
Journey
| Feature switch | Preview or production | Description |
|---|---|---|
| Lead and opportunity creation | Preview | Enables the creation of leads and opportunities within journeys using built-in journey activities. |
| Tile entry and exit analytics | Preview | View additional information on journey tiles, such as which customers entered a journey step, which customers have exited the journey, and why they exited the journey.Learn more. |
| Wait for segment membership | Production | Enhances the "Wait for trigger" tile (also known as the if/then tile) to verify and pause until the audience becomes a member of the specified segment. |
| Ongoing journey re-entry | Production | Enables an enhancement for ongoing journeys to allow audience members to re-enter journeys when rejoining the segments. |
Integrations
| Feature switch | Preview or production | Description |
|---|---|---|
| Customer Voice integration | Production | Enable Dynamics 365 Customer Voice integrations with Customer Insights - Journeys. |
| Contact Center integration | Production | Enable Dynamics 365 Contact Center integrations with Customer Insights - Journeys. |
Compliance
| Feature switch | Preview or production | Description |
|---|---|---|
| Check contact consent in real-time journeys | Production | Enable real-time journeys to use contact attributes to enforce consent in addition to contact point consent records. |
| Double opt-in | Preview | Enable double opt-in functionality for real-time journeys. Forms created or modified after enabling this feature link to a compliance profile and inherit its double opt-in status. Learn more. |
Lead management
| Feature switch | Preview or production | Description |
|---|---|---|
| Lead scoring | Production | Create scoring model to identify the best leads and define qualification criteria for marketing qualified leads. |
Machine learning
| Feature switch | Preview or production | Description |
|---|---|---|
| Smart scheduler | Production | Automatically select the best time to send an email message. |
Important
A preview feature is a feature that is not complete, but is made available before it’s officially in a release so customers can get early access and provide feedback. Preview features aren’t meant for production use and may have limited or restricted functionality.
Microsoft doesn't provide support for this preview feature. Microsoft Dynamics 365 Technical Support won’t be able to help you with issues or questions. Preview features aren't meant for production use and are subject to a separate supplemental terms of use.