International availability of Dynamics 365 Contact Center
This article provides information about the geographic location and language availability of live chat, digital messaging, and voice channels in Dynamics 365 Contact Center.
Geographic location availability
Your Microsoft 365 tenant must be co-located in one of the following geographic locations where Dynamics 365 Contact Center is available. These geographic locations refer only to your Microsoft 365 tenant, not to the data center where your Microsoft Power Platform environment or organization instance resides.
The following table shows which channels are available in the supported geographical regions.
| Region | Digital | Voice |
|---|---|---|
| Asia Pacific | Yes | Yes |
| Australia | Yes | Yes |
| Canada | Yes | Yes |
| Europe | Yes | Yes |
| France | Yes | No |
| Germany | Yes | No |
| Government Community Cloud High (GCC High) | No | No |
| Government Community Cloud Moderate (GCC Moderate) | No | No |
| India | Yes | No |
| Japan | Yes | No |
| North America | Yes | Yes |
| South America | Yes | No |
| Switzerland | Yes | No |
| United Arab Emirates (UAE) | Yes | No |
| United Kingdom | Yes | Yes |
Language availability
The following table shows which languages the different features in Dynamics 365 Contact Center support.
| Language | Language code | Digital | Voice |
|---|---|---|---|
| Arabic - Saudi Arabia | ar-SA | Yes | No |
| Bulgarian | bg-BGC | Yes | Yes |
| Catalan | ca-ES | Yes | Yes |
| Chinese - China - Mandarin | zh-CN | Yes | Yes |
| Chinese - HK SAR - Cantonese | zh-HK | Yes | Yes |
| Chinese - Taiwan - Traditional | zh-TW | Yes | Yes |
| Croatian - Croatia | hr-HR | Yes | Yes |
| Czech - Czech Republic | cs-CZ | Yes | Yes |
| Danish - Denmark | da-DK | Yes | Yes |
| Dutch - Belgian | nl-BE | Yes | Yes |
| Dutch - Netherlands | nl-NL | Yes | Yes |
| English - Australia | en-AU | Yes | Yes |
| English - India | en-IN | Yes | No |
| English - New Zealand | en-NZ | Yes | Yes |
| English - United Kingdom | en-GB | Yes | Yes |
| English - United States | en-US | Yes | Yes |
| Estonian - Estonia | et-EE | Yes | Yes |
| Finnish - Finland | fi-FI | Yes | Yes |
| French - Canada | fr-CA | Yes | Yes |
| French - France | fr-FR | Yes | Yes |
| German - Germany | de-DE | Yes | Yes |
| Greek - Greece | el-GR | Yes | Yes |
| Hebrew - Israel | he-IL | Yes | Yes |
| Hindi - India | hi-IN | Yes | Yes |
| Hungarian - Hungary | hu-HU | Yes | Yes |
| Indonesian - Indonesia | id-ID | Yes | Yes |
| Italian - Italy | it-IT | Yes | Yes |
| Japanese - Japan | ja-JP | Yes | Yes |
| Korean - Korea | ko-KR | Yes | Yes |
| Latvian - Latvia | lv-LV | Yes | Yes |
| Lithuanian - Lithuania | lt-LT | Yes | Yes |
| Malay - Malaysia | ms-MY | Yes | Yes |
| Norwegian Bokmal - Norway | nb-NO | Yes | Yes |
| Polish - Poland | pl-PL | Yes | Yes |
| Portuguese - Brazil | pt-BR | Yes | Yes |
| Portuguese - Portugal | pt-PT | Yes | Yes |
| Romanian - Romania | ro-RO | Yes | Yes |
| Russian - Russia | ru-RU | Yes | Yes |
| Shanghainese (China) | zh-WU | Yes | No |
| Slovak - Slovakia | sk-SK | Yes | Yes |
| Slovenian - Slovenia | sl-SL | Yes | Yes |
| Spanish - Mexico | es-MX | Yes | Yes |
| Spanish - Spain | es-ES | Yes | Yes |
| Spanish - United States | es-US | Yes | Yes |
| Swedish - Sweden | sv-SE | Yes | Yes |
| Thai - Thailand | th-TH | Yes | Yes |
| Turkish - Türkiye | tr-TR | Yes | Yes |
| Ukrainian - Ukraine | uk-UA | Yes | No |
| Vietnamese - Vietnam | vi-VN | Yes | Yes |
Related information
Languages supported in voice-enabled copilots
Languages supported in Copilot features
System requirements for Dynamics 365 Contact Center