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Channel-side calculation FAQ

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This article answers frequently asked questions (FAQ) about the channel-side calculation feature in Microsoft Dynamics 365 Commerce.

Why are my products shown as available in Commerce headquarters but appear to be out of stock on my e-commerce site?

  • To push the latest inventory snapshot to the channel database, follow the instructions in Configure channel-side inventory calculation.
  • Until they're uploaded to Commerce headquarters, unposted transactions are visible only on Commerce Scale Unit (CSU). This behavior can cause discrepancies. After transactions are uploaded to Commerce headquarters, double-check availability. For more information, see Optimize your inventory data.

Why are my products shown as out of stock in Commerce headquarters but appear as available on my e-commerce site?

  • To push the latest inventory snapshot to the channel database, follow the instructions in Configure channel-side inventory calculation.
  • Unstocked products are always treated as available. Check the item model group settings of products, and then run Distribution schedule job 1040 (Product) after you make any changes.