How to get Dynamics 365 Channel Integration Framework 1.0
Dynamics 365 Channel Integration Framework is an application (solution) that's available only to those organizations that have Dynamics 365 Customer Service.
Note
Installing Channel Integration Framework from the Microsoft AppSource is no longer supported and is only available on organizations with Dynamics 365 Customer Service. See: Create and manage environments in the Power Platform admin center.
Prerequisites
Make sure you identify the Dynamics 365 instance for which you want to use the Dynamics 365 Channel Integration Framework application.
View Dynamics 365 Channel Integration Framework in Dynamics 365
Use https://<orgURL>.dynamics.com/apps to navigate to the Dynamics 365 Channel Integration Framework.
Next step
See also
Softphone integration sample code for Dynamics 365 Channel Integration Framework 1.0
Get started with Customer Service workspace
Learn the basics of the Customer Service Hub