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Technical validation FAQ

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This article addresses some of the most frequently asked questions around validation of apps for AppSource submission.

Questions about the validation process

In the following, you can read about how submissions are handled and learn how to address the most common scenarios.

Against which releases are my apps validated?

The extensions in your submission are validated for all the releases targeted by your submission.

Based on the app.json file of your extension, the service automatically computes the minimum release targeted by your submission and the extensions are then validated for all releases from this minimum release to the current release in production. For more information, see the example in Technical Validation Checklist. The 'Target Release' (Current, Next Minor, Next Major) available under 'Supplemental Content' in Partner Center is ignored and will be removed.

Important

The minimum release computed for your submission also defines the availability in Business Central of all the extensions in your submission.

For example, if the minimum release computed is 18.1, your extensions will be available starting from release 18.1.

Note

30 days before the release of a new Business Central major version, all submissions are validated against the upcoming release. The apps in your submission must then be compatible with the upcoming release. The goal is to ensure that your customers won't be blocked during the upgrade of their environment.

Against which countries/regions are my apps validated?

The extensions in your submission are validated for all the countries/regions targeted by the submission, which are available in Business Central. You can see which countries/regions you've selected in Partner Center under Availability > Edit Markets.

When you're adding new localizations in Business Central, these countries/regions can be added to Partner Center before they're ready in Business Central. If you're targeting a country/region marked as 'Planned' in Country/regional availability, depending on when your submission is processed, your apps might not be uploaded to Business Central if the localization isn't yet ready in Business Central. Generally, it's possible to upload apps for 'Planned' localizations a few weeks before they're officially released. When the localization becomes available, if you're experiencing issues installing your apps, you should increase the version in the app.json and submit the packages again in Partner Center. If you're using Azure Application Insights, you can check whether the country/region was validated using this Troubleshooting Guide (TSG).

Against which baselines are my apps validated?

The service verifies that your extensions don't introduce breaking changes by comparing them to the latest version available in AppSource for each country/region validated.

You can know which versions of your extensions were used as baseline during the breaking change validation by enabling Azure Application Insights in your extension and running this Troubleshooting Guide (TSG).

Important

As soon as your app has been uploaded to the AppSource marketplace, it will be used as a baseline during the technical validation of your next submissions. As a consequence, you won't be allowed to perform breaking changes without obsoleting the AL objects first and you won't be allowed to perform schema breaking changes; breaking changes on tables or table extensions. This applies also if your extension isn't used by customers yet. You should then not submit your app to the AppSource marketplace if you are still developing it and expect to change it in the near future.

Which apps are validated in my submission?

The main app and the libraries required by the main app are validated and uploaded to Business Central. If you have included libraries, which aren't required by the main app, they're ignored during the validation and aren't uploaded to the service.

For example, let's consider an app A, which has an offer in the AppSource marketplace and A depends on a library named B, which doesn't have any dependencies. If you create a new submission with A as the main app and include B, C, and D as libraries, then only A and B are validated. C and D are ignored because they aren't required by the main app A. If B is updated to depend on C and D, then all apps in the submission are now validated by the service.

Note

If some apps in your submission already have been uploaded to Business Central with the same version for some countries/regions, then the app will not be validated again for these countries/regions.

Important

If one or more libraries in your submission have their own offer, their listing(s) in the AppSource marketplace won't be updated automatically. In order to keep the listing(s) in sync with the version of the app(s) uploaded to Business Central, you should submit a submission for their related offer(s).

How long does the 'Automated application validation' take?

During 'Automated application validation', the apps in your submission are validated for each of the country/regions and each of the releases of Business Central targeted. If you already have a version of these extensions published to AppSource, then it also runs the breaking change validation using the apps currently in AppSource as baseline. Depending on the size of your app, the validation time can vary. Submissions are processed within a few minutes and we expect all submissions to be processed under 3 hours. However, if your app contains thousands of AL files, this process can take longer. We would then recommend splitting the app in smaller modules as it would also improve the development experience and the maintainability of your code base.

How many automated tests do we need to run for validation and how high must the test coverage be?

When setting up your offer in Partner Center, you must still include a test package in 'App Tests Automation', but it isn't used during the validation of the submission.

Test automation is something we expect you to run, to test your app, and to make sure that the quality of your app is high. We don't run tests of your apps, nor do we have a set value for a required code coverage. Instead, we rely on you to test your app properly to give your customers a good experience.

When I submit an app to AppSource; do you always make a manual validation based on the provided 'Key Usage Scenario' document?

When setting up your offer in Partner Center, you must still include a document in 'Key Usage Scenario', but it isn't used during the validation of the submission.

We don't run a manual validation of the apps anymore. Instead, we rely on you to test that your app provides your customers with a good experience.

When are my apps ready to be installed in my Business Central environment?

Shortly after the offer publishing process has been completed in Partner Center, your extensions will be available for installation on all Business Central environments from the AppSource marketplace.

Before going public with the submitted app version, you can test it after the "Preview creation" step, either yourself as a publisher or with select customers. In order to trigger an install of the preview version, customers must receive and use the app preview install URL:

https://businesscentral.dynamics.com/[TenantID]/?noSignUpCheck=1&filter='ID' IS '[AppID]' AND 'PreviewKey' IS '[PreviewKey]'&page=2503

Where

  • [TenantID] is the Microsoft Entra ID of the customer environment,
  • [AppID] is the app ID defined in the manifest of the main extension for this offer, and
  • [PreviewKey] is the key specified in Partner Center for your offer under Availability > Preview Audience > Hide Key at the time of submission.

For more information about AppSource app preview, see the section Questions about AppSource app previews in this article.

When should I include my library apps as part of my submission?

You aren't required to always include the dependencies of your extension as part of your submission.

You're only required to include the dependencies for your extension as part of your submission if you're submitting a newer version for them. If you don't include them in your submission, they're downloaded automatically if they're publicly available in Business Central for the targeted countries/regions.

Note

If you include the dependencies of your extension as part of the submission, these dependency versions are used during the validation, even if there are higher versions already available in Business Central.

If you didn't include the dependencies for your app and they aren't publicly available, your submission fails during the "Automated Application Validation" stage. Failing to find the dependencies for an extension results in error messages with the diagnostic codes AVS0005 or AVS0101.

If you receive an error with the diagnostic code AVS0107 and a message similar to The extension 'MyApp' by 'MyPublisher' (version '1.2.3.4') has already been uploaded to Business Central for the country/region 'US' for one of your library apps, it means that you already published another .app file for this extension to Business Central as part of a previous submission. This can happen if you submit a .app file with different content, or created by a different build (each .app file created has a specific build ID stamped, so building multiple times the same project results in .app files with different build IDs). If this version of the library is already available for all countries/regions targeted by your submission, you can just remove the extension from the submission. If you're making your library available in new countries/regions, you should use the .app file that is already uploaded to Business Central or increase the version number in the manifest of the extension (the app.json file). All submitted versions that passed the "Automated Application Validation" are considered in the content validation check, even if they weren't made publicly available.

My app failed at the "Automated application validation" stage, what do I do next?

At this stage, your extensions are validated to assess whether they meet the requirements specified in the Technical Validation Checklist.

  • If this stage failed with an error message similar to The validation of the submission failed for X out of Y tasks, you must investigate what caused the error. If you're using Azure Application Insights, information about the validation results is logged in Azure Application Insights. You can also use this Troubleshooting Guide (TSG) in order to get started. If you're experiencing issues with Azure Application Insights, refer to the section Questions bout Azure Application Insights usage during AppSource submissions in this article.

  • If this stage failed with an error message similar to The extension 'MyApp' by 'MyPublisher' (version '1.2.3.4') has already been uploaded to Business Central for the country/region 'US', you must update the list of extensions submitted. For more information, see "When should I include my library apps as part of my submission?".

  • If this stage failed with an error message similar to The manifest property 'X' of the extension 'My App' by 'Publisher Name' (version '1.2.3.4') specifies 'Y' while the offer description specifies 'Z'., you should either change your app.json file or the offer description to match each other and submit a new version. Offer description changes in Partner Center can be made in the "Properties" section of your offer for the app version, "Offer listing" section for the app name, and your publisher name can be found in Partner Center under Account Settings > Organizational Profile > Legal > Developer > Publisher Name or by following this link. When changing any of these, remember to consult the section on this page called "Questions about app identity".

  • If this stage failed with an error message similar to The submission must target at least one existing country/region of Business Central, your submission doesn't target any countries/regions currently available in Business Central. If your submission targets a country/region marked as 'Planned' in Country/regional availability, you must wait for the localization to become available in Business Central and resubmit your offer. Generally, it's possible to upload apps for new localizations, a few weeks before they're made available to customers.

  • If this stage failed with an error message similar to The extension 'MyApp' by 'MyPublisher' (version '1.2.3.4') contains inconsistent information about the package id/name/publisher/version, it means that something went wrong when the package included in your submission was built. In order to mitigate the issue, you must rebuild the package and submit it again.

  • If this stage failed with an error message similar to The App ID '<some-Guid>' is already used for Per-Tenant-Extensions in Business Central and cannot be used for the AppSource extension with name 'MyApp' and publisher 'MyPublisher', this means that there exists one or many PTEs with the same App ID in the service. Since Business Central doesn't support having AppSource apps and PTEs with the same App ID, it's then recommended to change the ID of your extension before submitting it in Partner Center. For more information, see Moving a PTE to AppSource. If the PTEs with that App ID aren't used in any customer environments anymore, you can create a support case in Partner Center to request an exception.

  • If this stage failed with an error message similar to The extension 'MyApp' by 'MyPublisher' (version '1.2.3.4') has not been signed. or The extension 'MyApp' by 'MyPublisher' (version '1.2.3.4') has been signed, but the root certificate authority (CA) is not trusted., your submission doesn't live up to the code signing requirement of AppSource for Business Central. In order to correctly sign your app, check out the section Questions about code-signing validation in this article, and take a look at the article Sign an app package file.

  • If this stage failed with the following error message Automated validation of the submission has failed. Please retry the operation and contact Partner Center support if it fails again. , you should create a new submission in Partner Center. If your submission fails again, you should create a support case in Partner Center as documented in this article.

Note

Because the extensions in your submission are validated for each release and country/region targeted by the submissions, the validation results can be really verbose and cannot always be displayed in their full length in Partner Center. The error message will then end with ...(Truncated). If that happens for your submission, you should either enable Azure Application Insights in your extension, run the self-validation script, or fix the errors visible and iterate on your submission.

My app failed at the "Certification" stage, what do I do next?

At this stage, your extensions are validated to assess whether they meet the requirements defined in the Marketing Validation Checklist.

Review the Marketing requirements and the Marketing Validation FAQ in order to fix the errors reported.

My app failed at the "Publish application with the service" stage, what do I do next?

At this stage, your extensions are being published to Business Central.

If this stage failed with the following error message Automated upload to Business Central of the extensions in the submission has failed. Please retry the operation and contact Partner Center support if it fails again., you should create a new submission in Partner Center. If it fails again, you should create a support case in Partner Center as documented in the section Channels to ask questions or report issues in this article.

My app failed at another stage, what do I do next?

If your submission failed at another stage than "Automated application validation", "Certification", or "Publish application with the service", you should create a support case in Partner Center as documented in section Channels to ask questions or report issues in this article.

Questions about hotfixing an AppSource app

For questions like what is qualified as a hotfix submission or what kind of changes can't be part of a hotfix, see Hotfixing an AppSource app

Questions about AppSource app previews

What should I do to enable previews of my AppSource apps?

Preview support is now enabled for all submissions of Business Central offers. It uses the hide key specified on your offer in Partner Center under Availability > Preview Audience > Hide Key. Partner Center automatically generates a key when creating a new offer, but you can override it with any string using only lowercase letters and/or numbers.

On which environments can I install preview versions?

Preview versions can be installed on Sandbox environments running on Business Central 2023 release wave 2 (version 23.0), or newer.

How can I install preview versions for selected customers?

Selected customers can install the preview version of the extensions in your submission after the "Preview creation" step of the submission flow in Partner Center. In order to trigger the install, customers must receive and use the preview app install URL:

https://businesscentral.dynamics.com/[TenantID]/?noSignUpCheck=1&filter='ID' IS '[AppID]' AND 'PreviewKey' IS '[PreviewKey]'&page=2503

Where

  • [TenantID] is the Microsoft Entra ID of the customer environment,
  • [AppID] is the app ID defined in the manifest of the main extension for this offer, and
  • [PreviewKey] is the key specified in Partner Center for your offer under Availability > Preview Audience > Hide Key at the time of submission.

After the "Preview creation", a preview listing of the offer is available in the AppSource marketplace. This preview listing can be accessed from Partner Center by checking off the "App source preview" option at the "Publisher signoff" step of the submission flow. However, installing the corresponding preview version of the extension from the preview listing isn't supported and the above mentioned preview app install URL must be used instead.

How can I install preview versions of my library apps for selected customers?

When installing the preview version of an extension, the latest preview version of its dependencies is installed only if the minimum version required isn't satisfied by the extensions already installed on the customer environment.

You can ensure that your library apps are installed on your customer's environments by providing them with the install URL documented above using the app ID of your library app, or by increasing the dependency version in the manifest of the main app for your offer.

How can I see if customers are using my preview versions?

If you're using Azure Application Insights for your extension, you can see which customers installed it as a preview version by selecting signals LC0010 and LC0022 where the custom dimension extensionAvailability is set to Preview. You can also see which customers used a preview key when installing your extensions by filtering on the custom dimension extensionPreviewKeyProvided. For more information, see Analyzing Extension Lifecycle Trace Telemetry.

Note

If you see some extensions installed with extensionAvailability set to Public even if extensionPreviewKeyProvided is set to True, this means that the customers used the preview key they received after you selected Go Live in Partner Center to make the extension public.

How do I go live with my preview version?

You can make your preview version publicly available in the AppSource marketplace by clicking "Go Live" at the "Publisher signoff" step of the submission flow in Partner Center.

Is the preview key per submission or per offer?

The preview key specified in Partner Center under Availability > Preview Audience > Hide Key at the time of the submission is the one that must be used by customers to install this preview version.

If you change the preview key for your offer in Partner Center, the submitted preview version isn't automatically updated and will still use the previous preview key. For example, if you submit version 1.0.0.0 with the preview key key-1, then version 1.0.0.0 can be installed by customer that adds the key key-1 in the install URL. If you change the preview key for your offer in Partner Center to key-2, this key won't be used until you start a new submission. If you submit version 1.0.0.0 again, customers are able to install it using either key-1 or key-2. If you submit version 2.0.0.0, then customers are able to install it with version key-2 only.

Similarly, if you submitted the same library version 1.0.0.0 as part of two offers using two separate preview keys key-1 and key-2, customers are able to use either key-1 or key-2 to install the library on their environment.

Are preview versions also validated for breaking changes?

Preview versions are validated for breaking changes against the latest publicly available app. However, preview versions aren't used as baseline for validation of breaking changes of other submissions.

For example, if you have version 1.0.0.0 as publicly available in AppSource and you submit version 2.0.0.0, then version 2.0.0.0 will be validated for breaking change against version 1.0.0.0. If you don't press "Go Live" for your submission of version 2.0.0.0, and decide to start a new submission with version 2.1.0.0, then version 2.1.0.0 is validated for breaking change against 1.0.0.0.

Note

Since there can be breaking changes between a preview version that was never made public and the next version of the app, the schema update mode ForceSync is used when upgrading from a preview version.

Can the submission for one offer depend on preview versions of libraries from another offer?

Dependencies, which aren't included in the submission will be downloaded automatically if they're publicly available in Business Central for the targeted countries/regions.

Your submission fails during the "Automated Application Validation" stage if you didn't include the dependencies for your app and they aren't publicly available. The submission will also fail if the dependencies are only available as Preview and aren't included in the submission. Failing to find the dependencies for an extension results in error messages with the diagnostic codes AVS0005 or AVS0101.

What happens to preview versions during environment upgrades?

During the upgrade of an environment to the next major, the latest publicly available version of AppSource apps are installed on the customer environment. If there's a higher version is available for your preview app, this version is installed. If the preview version is the highest version, the preview version is preserved.

During the upgrade of an environment to the next minor, AppSource apps versions are preserved unless the environment settings specify to update apps to the latest version available.

Questions about Azure Application Insights usage during AppSource submissions

How do I enable Application Insights telemetry for my submissions?

To enable Application Insights signals for your submissions, you must specify the applicationInsightsConnectionString property in the manifest (app.json) of your extension. For more information about this property, see JSON files.

I don't see any signals in the resource specified for my extension, what do I do next?

Here's a list of steps that you can follow to troubleshoot this issue:

  1. Validate that the Application Insights resource queried is the same one as specified in the manifest (app.json) of your extension.
  2. Validate that the time range when running the query covers the time of the submission.
  3. If you're using the applicationInsightsKey property in the manifest (app.json) of your extension, you should use the applicationInsightsConnectionString property instead because it's more reliable. Make sure to use the full connection string from your Azure Application Resource.
  4. If you're using the applicationInsightsConnectionString property in the manifest (app.json) of your extension, make sure that you're using the full connection string and that it contains, at least, the following key-value pairs: InstrumentationKey=<some-key>, IngestionEndpoint=<some-url>, and LiveEndpoint=<some-url>. For more information, see Connection strings
  5. Validate the data sampling and daily cap set for the Azure Application Insights resource. Navigate to the resource in Azure and go to 'Configure > Usage and estimated costs'. Validate that your Application Insights retains all data (data sampling is set to 100%) and that you haven't reached your daily cap. For more information, see Sampling in Application Insights.

I can see some signals in Application Insights, but I can't find why my submission failed, what do I do next?

Much information is provided in the custom dimensions of the signals. The validation errors can generally be found for the signals with eventId LC0034. For more information about the signals emitted during the technical validation of AppSource submission, see Analyzing AppSource Submission Validation Trace Telemetry.

Note

Instead of writing your own queries, we recommend using the executable Azure Data Studio Troubleshooting Guide (TSG). This guide contains queries that will process the signals for your submission and extract the important information.

Questions about developing and maintaining AppSource apps

This section contains frequently asked questions regarding developing apps (in Docker or SaaS). Fore information, about maintaining apps after they've reached the AppSource marketplace, see Update Lifecycle for AppSource Apps FAQ.

What does it mean if I have an app in development that needs another dependency loaded, but I can't get the dependency's codeunits to load in my BC docker instance because it says the dependency's range is outside my range?

It means that your license doesn't allow you to publish that application. A recommendation would be to either get a runtime package from the developer of that AppSource app, which will allow you to bypass the licensing check or to try to test it on an online sandbox environment where that AppSource app is already installed.

Questions about code-signing validation

This section contains frequently asked questions related to the code-signing requirement from the Technical Validation Checklist. For more information about code-signing, see Sign an APP Package File.

Can I use any computer to sign my apps?

No, you need to use a Microsoft Windows computer that has Dynamics 365 Business Central installed.

If Dynamics 365 Business Central isn't installed, you get an error similar to: "This file format can't be signed because it isn't recognized".

Can I use a self-signed certificate to sign my apps targeting AppSource?

No, it isn't allowed to use a self-signed certificate. The .app package file must be signed using a certificate purchased from a Certification Authority that has its root certificates in Microsoft Windows. You can obtain a certificate from a range of certificate providers, including but not limited to GoDaddy, DigiCert, and Symantec.

Do I need to use an EV code-signing certificate to pass the technical validation?

No, it isn't required to use an EV code-signing certificate. Standard code-signing certificates can be used to satisfy the code-signing requirement.

Can I reuse the same code-signing certificate to sign multiple apps?

Yes, you can reuse the same code-signing certificate for multiple extensions. Code-signing certificates have a validity period defined over time.

Which certificate format is accepted?

Currently we only accept .pfx certificates. However, if you have a different certificate format, check with your certificate provider to provide you a .pfx file or convert your certificate to .pfx. There are resources online, which can help you convert a certificate to .pfx format.

Questions about names, affixes, and ID ranges

In the following, you can read about how affixes and ID ranges are assigned.

Do I need to register different affixes for each of my extensions?

No, you don't need to register affixes for each of your extensions.

The object affixes are registered per publisher so if your apps all have the same publisher, they can share the same affixes. The automated validation verifies that you're using the three letters affix registered by Microsoft in your extension, but this still allows you to create longer affixes per extension. For example, if you registered ABC as your affix, you can use ABCD as the prefix in Extension 1 and ABCE as the prefix in Extension 2. For more information, see Prefix and suffix for naming in extensions.

Do I need to request a different ID range for each of my extensions?

No, you don't need to request a new ID range for each of your extensions.

The object IDs are registered per partner, not per extension. You can then use a subset of this range for each of your extensions. It is your responsibility to ensure that you aren't defining objects with the same IDs in different extensions. If you're doing so, the extensions defining these objects can't be installed together on the same environment. For more information, see Get Started Building Apps.

Will there be any changes made to the object names character limitation (30 characters) within the near future?

We would like longer names as well. Introducing namespaces could be one investment. However, such a change has down-stream breaking impact (any caller needs to qualify calls) and there are SQL constraints on name lengths for tables, which currently include company name, table name, app ID and needs to be maximum 255. This is on our long term backlog, but haven't any changes planned soon.

Questions about app identity

This section contains questions related to the identity of apps in AppSource. For more information, see the questions in App Identity.

When is it okay to change the name of my extension?

Starting from Business Central 2021 release wave 2 (version 19.0), it's possible to change the name of your extensions without breaking dependent extensions.

When renaming an extension, you must:

  • increment the version number in the manifest of your extension,
  • make sure that your submission only targets releases of Business Central starting from 19.0.
  • update the name of your offer in Partner Center - if your extension is the one for which the offer is created.

When is it okay to change the publisher of my extension?

Starting from Business Central 2021 release wave 2 (version 19.0), it's possible to change the publisher name of your extensions without breaking dependent extensions.

When changing the publisher of an extension, you must:

  • increment the version number in the manifest of your extension,
  • make sure that your submission only targets releases of Business Central starting from 19.0,
  • contact d365val@microsoft.com in order to register your affixes to your new publisher name.

When is it okay to change the App ID of my extension?

Important

The App ID is a critical part of the identity of apps in Business Central, and changing it is a breaking change for all extensions depending on it. You should then not change the App ID of extensions which are installed for customers in Business Central Online.

If you're submitting a new version of your extension with a different App ID for an existing offer, then this new version is considered as a different extension. This means that all extensions that depend on the extension with the old app ID must be updated to reference the new App ID. If they aren't updated, this causes issues such as customer environment upgrade failures, which must be fixed within the required time period, see Maintain AppSource Apps and Per-Tenant Extensions in Business Central Online. Since the app ID is part of how data is stored in Business Central, this also means that you have to migrate the data for all customers that have the extension with the old App ID installed. We don't provide tools for performing data migration in SaaS, but you can create your own solution to export data from the old extension and reimport the data after the extension change.

Is it possible to have multiple apps with the same App ID in AppSource?

Each unique codebase has one unique ID. If you have four apps in AppSource, you need to have four unique IDs for these apps. Otherwise you get conflicts.

What if we already have an app on AppSource but we need to create the same app for another country/region; can we then have the same app ID for two different apps targeting two different countries/regions?

If they're different apps (different code), they should have different identity. Identity is used in, for example, app management, dependencies, support cases, and telemetry. If reused across different apps, identity uniqueness is lost. Another approach could be a common shared (internal/library) app across countries/regions (with one app identity) and localized functionality as extensions on top (with their own identity).

Questions about Business Central offers

When is it okay to change the offer type of my offer?

There exist two types of offers for Business Central in AppSource: connect apps and add-on apps. It's possible to change an offer type from connect to add-on by following the steps listed in the dedicated entry below. However, we don't recommend changing an offer from add-on to connect since it would be a breaking change for all other extensions depending on the apps in this offer.

For more information about the offer types for Business Central, see App type, contact type, and customer leads.

How to change the offer type from 'connect' app to 'add-on' app?

When changing a connect app to an add-on app, you should:

  • Navigate to your offer listing in the AppSource marketplace, and copy the URL for your offer
  • Retrieve the App ID assigned by the service to your offer: the App ID can be found as <appId> in https://appsource.microsoft.com/en-us/product/dynamics-365-business-central/PUBID.<publisherId>%7CAID.<offerId>%7CPAPPID.<appId>
  • Use this App ID in the app.json of the main extension uploaded to your offer

Note

The App ID is used as part of the URL of the offer listing and is used as a key to retrieve to customer review left on the offer listing. Not preserving the App ID means that the offer URL will change and customer reviews will be lost.

How to automatically update my offer using Partner Center submission API?

It's possible to automatically submit apps to AppSource from our DevOps setup by using the Partner Center Ingestion API. For more information, you can also check this blog post Automatic AppSource Submission of Business Central apps.

How do I install an offer with 'Contact Me' listing type on a customer environment?

Offers using 'Contact Me' as listing type can't be directly installed from the AppSource marketplace. When choosing 'Contact Me' on the offer listing, the customer is asked to share their information with Microsoft through your customer relationship management (CRM) system. These customer details, along with the offer name, ID, and marketplace source are sent to the CRM system, which you configured for your offer in Partner Center.

Based on this information, you can then build the install URL for your offer and share it with the customer:

https://businesscentral.dynamics.com/[TenantID]/?noSignUpCheck=1&filter='ID' IS '[AppID]'&page=2503

Where

  • [TenantID] is the Microsoft Entra ID of the customer's environment, and
  • [AppID] is the app ID defined in the manifest of the main extension for this offer.

For more information on listing types, see App type, contact type, and customer leads.

Channels to ask questions or report issues

In the following, you can read about how you reach out for support most efficiently.

When do I contact d365val@microsoft.com?

When registering affixes for your publisher, or adding a new publisher name to your affixes. When contacting d365val@microsoft.com, make sure to provide the required information documented in Benefits and Guidelines for using a Prefix or Suffix.

When do I contact Partner Center customer support?

When your submission fails to be successfully completed in Partner Center, but you're experiencing issues updating your extension(s) to fix the validation errors.

Important

If you're using Azure Application Insights, before opening a support case for a failure at the 'Automated application validation', you must analyze the signals emitted in your Azure Application Insights storage. You can do so by using the Troubleshooting Guide (TSG). When opening a support case, you must include the Kusto queries you used and the diagnostic messages that you found. Including the results from the TSG is also recommended.

When do I contact Business Central customer support?

When your submission has been successfully completed in Partner Center, but your customers are experiencing issues installing or using the app.

When do I log an issue on NavContainerHelper on GitHub?

When you have questions or bugs regarding the self-validation script, or any of the modules exposed by BcContainerHelper.

For more information, see https://github.com/microsoft/navcontainerhelper/issues.

When do I write on Viva Engage?

When you have questions on developing and maintaining AppSource apps, on automatically submitting apps to AppSource, or about the validation process, you can ask a question on Viva Engage. In this group, you find announcements from Microsoft together with discussions around various AppSource-related articles.

You can join this AppSource group at aka.ms/BCYammer (note that you need to be a Microsoft partner to do so). If you have problems connecting, email dyn365bep@microsoft.com.

Technical Validation Checklist