Removed or deprecated features in Dynamics 365 Customer Insights

This article describes features that have been removed, or that are planned for removal from Dynamics 365 Customer Insights.

• A removed feature is no longer available in the product.
• A deprecated feature is not in active development and may be removed in a future update.

This list is intended to help you consider these removals and deprecations for your own planning. Where possible, we share option to use similar capabilities for removed or deprecated features.

Features removed or deprecated in May 2024

Account engagement enrichment for Dynamics 365 Customer Insights - Data

Reason for deprecation/removal	Features in public preview are continously being evaluated based on the balance between customer value and cost of maintaining the service.
Replaced by another feature?	No
Product areas affected	Enrichment
Deployment option	All
Status	Removed as of May 16, 2024.

Features removed or deprecated in April 2024

HERE enrichment

Reason for deprecation/removal	Replaced by alternative solutions: Azure Maps enrichment.
Replaced by another feature?	Yes
Product areas affected	Enrichments
Deployment option	All
Status	Removed as of April 15, 2024.

Enhanced company data enrichment

Reason for deprecation/removal	Replaced by alternative solutions: LeadSpace enrichment or Dun & Bradstreet enrichment.
Replaced by another feature?	Yes
Product areas affected	Enrichments
Deployment option	All
Status	Removed as of April 15, 2024.

Features removed or deprecated in October 2023

Teams bot for Dynamics 365 Customer Insights - Data

Reason for deprecation/removal	Replaced by alternative solutions: Create a bot in Teams using the v3 Bot Framework SDK or Create a chatbot with Power Virtual Agents and Dataverse for Teams.
Replaced by another feature?	Yes
Product areas affected	Activation
Deployment option	All
Status	Removed as of October 31, 2023.