Storing Dynamics 365 Guides call data
Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Guides. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | 
Oct 17, 2022 |
Business value
Operations managers need to monitor key metrics for software tools used by their organization. These metrics are critical to get insights on potential operational efficiencies and the usefulness of tools and processes used by remote experts and field technicians. Dynamics 365 Guides call data will be used to understand how calling is used so field technicians and remote experts can work together more effectively.
Feature details
To understand calling usage, Dynamics 365 Guides will track the identity of the remote expert on the call as well as when the remote expert starts and ends the call. Call data will be stored in the PhoneCall table.
See also
View and access call data stored by Dynamics 365 Guides (docs)