Prevent private calls and file access with new restrictions
Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Guides. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
Feb 14, 2023 |
Business value
If you provide HoloLens 2 devices running Dynamics 365 Guides as part of your customer support in field service scenarios, you need the option to restrict users from calling anyone other than their designated support agent. In addition, you may want the option to restrict users from accessing company files and assets.
At the same time, Guides users on HoloLens can receive notifications to join meetings set up by their designated support agent and join these meetings.
Feature details
Admins can use the new Restricted mode in Dynamics 365 Guides to prevent HoloLens 2 users from making private calls, accessing files, and setting up the device in kiosk mode. You'll use a combination of policies and software to set up Restricted mode on Dynamics 365 Guides.
| Goal | Solution |
|---|---|
| Restrict calling | Use a Microsoft Teams policy to restrict the ability for Dynamics 365 Guides users to make private calls. The Teams policy won't restrict the ability for the Guides user to join a meeting or receive meeting notifications set up by their designated support agent. |
| Restrict access to files | Use the Microsoft 365 admin center to restrict access to OneDrive, SharePoint, and Office for the web. |
See also
Restrict calling and the ability to search and access contacts in Dynamics 365 Guides for HoloLens (docs)