Modern authoring experience for classification and assignment rules

Important

This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
Admins, makers, marketers, or analysts, automatically - - Apr 10, 2021

Business value

Routing rules are complex and can be tedious to author and manage. An improved user experience helps simplify the classification and work assignment rules used in routing.

Feature details

The improved authoring experience makes it easy for users to create, update, and organize routing rules across the classification and assignment stages. Simplified tabular views and the ability to quickly and easily edit rules inline help organizations ensure that work items are being routed correctly across their business.

See also

Configure work classification rules (docs)