Improved user experience through email configurability
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | 
Feb 1, 2021 |
Apr 5, 2021 |
Business value
The email configuration experience enables users to be more effective and efficient when using email to communicate with customers. This experience gives administrators the ability to configure email experiences in ways that best meet their needs.
Feature details
Administrators need configuration capability to enable users to maximize their productivity and minimize distractions. In this release, our improvements enable the email editor, email template builder, and email signature builder to accept the full configuration capability of the Rich Text Editor control.
Key improvements include the ability to:
- Customize the list of available fonts.
- Set a default font.
- Add your own font.
- Adjust the toolbar location and buttons.
- Automatically increase the editor height to fit the content.
- Access the HTML.
For a complete list of configuration capabilities, refer to Rich text editor control configuration options.