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Common Customer Insights experience

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Important

This content is archived and is not being updated. For the latest documentation, go to About Dynamics 365 Customer Insights engagement insights capability. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability
Users by admins, makers, or analysts Sep 30, 2021 -

Feature details

Features to enable this scenario include:

  • Enable single sign-on.
  • One URL for engagement insights and audience insights.
  • Engagement insights SKU includes data for audience insights.
  • Unified trial and sample data experience across both capabilities.
  • Unified product support.
  • Unified community support.