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How to Troubleshoot File-Exchange Issues?

  • Article

Known File-exchange issues and how to resolve them:

Errors:

  • Service Unavailable

  • Sorry… an error occurred

  • Corrupt IMG file​​

1. Error – Service Unavailable
How to resolve?
Before trying out the longer steps below try launching IE in an InPrivate mode, then it prompts you for username and password. Once you enter your credentials it will work. Note: Don't use Edge.

Screenshot of the error:

A screenshot that shows a file-exchange error.

A screenshot that shows a service unavailable error.

2. Error – Sorry… an error occurred

file-exchange error - sorry error occurred

file-exchange error - enable protected mode

Or

file-exchange error - service unavailable

3. Error – Corrupt IMG file

Examples of file-exchanged files:

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