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Certification
Implement solutions that provide insight into customer profiles and track engagement activities with Microsoft Dynamics 365 Customer Insights.
Level
Product
Subject
Renewal Frequency
Last Updated
Retirement Date
Warning
This certification and its renewal assessment will retire on November 30, 2024. You will no longer be able to earn or renew this certification after this date. Learn more about the new Microsoft Dynamics 365 customer experience credentials.
As a candidate for this exam, you implement solutions that provide insights into customer profiles and that track engagement activities to help improve customer experiences. You should have firsthand experience with:
You should also have direct experience with practices related to:
As a candidate for this exam, you need experience with data processes related to:
You should have a general understanding of:
Exam Sandbox
Experience demo
Experience the look and feel of the exam before taking it. You'll be able to interact with different question types in the same user interface you'll use during the exam.
You will have 100 minutes to complete this assessment.
Exam policy
This exam will be proctored, and is not open book. You may have interactive components to complete as part of this exam. To learn more about exam duration and experience, visit: Exam duration and exam experience.
If you fail a certification exam, don’t worry. You can retake it 24 hours after the first attempt. For subsequent retakes, the amount of time varies. For full details, visit: Exam retake policy.
Need accommodations?
We offer a variety of accommodations to support you.
This exam is offered in the following languages:
English, Japanese, Chinese (Simplified), German, French, Spanish, Portuguese (Brazil), Italian
Schedule through Pearson Vue
Schedule exam
Price based on the country or region in which the exam is proctored.
Do you know that Microsoft role-based and specialty certifications expire unless they are renewed? Learn the latest updates to the technology for your job role and renew your certification at no cost by passing an online assessment on Microsoft Learn.
Learn more about renewingFocus your studies as you prepare for the exam. Review the study guide to learn about the topics the exam covers, updates, and additional resources.
Check out an overview of fundamentals, role-based, and specialty certifications.
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