Tesseron Ticket (Preview)
This connector allows you to use Tesseron Ticket to create, edit and search Tickets.
This connector is available in the following products and regions:
| Service | Class | Regions |
|---|---|---|
| Logic Apps | Standard | All Logic Apps regions except the following: - Azure Government regions - Azure China regions - US Department of Defense (DoD) |
| Power Automate | Premium | All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
| Power Apps | Premium | All Power Apps regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
| Contact | |
|---|---|
| Name | Tesseron Support |
| URL | https://www.docs.tesseron.de |
| development@llnet.de |
| Connector Metadata | |
|---|---|
| Publisher | Tesseron by Luithle + Luithle GmbH |
| Website | https://www.tesseron.de |
| Privacy policy | https://www.llnet.de/data-protection/ |
| Categories | IT Operations;Communication |
This connector allows you to create, edit and search tickets in your Tesseron Instance. Create, update and retrieve all information of your tickets. Integrate Tesseron into your flows and automate your business processes.
Prerequisites
You will need the following to proceed:
- A Tesseron Instance
- A Tesseron licensed user
- An API Key (Service: Ticket)
Obtaining Credentials
Authentication is done via an API key. Please provide your API key and your instance URL als connection parameters.
Supported Operations
The connector supports the following operations:
- Create Ticket: Create a ticket in your Tesseron instance
- Create Ticket Position: Add a new position to your ticket (info, end report, reopen)
- Get Ticket: Receive all ticket information with a ticket or reference number
- Search Ticket: Receive a ticket number by providing a reference number
- Search Ticket by Parameter: Receive ticket information by providing a search query
- GetTicketFieldGroupConfig: Recieve field group configurations based on ticket type, ticket id or settings id.
- GetAllTicketTypes: Receive all existing ticket types
- GetAllAreas: Receive all ticket areas.
- GetAllStartAreas: Receive all starting areas for tickets.
Deployment Instructions
Since Tesseron Rest API uses API keys to validate your user, you first need to contact your system administrator to create an API key for your user. After that is completed you can create your Tesseron connection.
Check user rights With this connector you will be able to perform asset actions within your Tesseron instance. Therefore you need to have the mandatory user rights.
Apply for your API key Currently, API keys can only be created by your system administrator. Therefore, request your API key from your system administrator.
Create a new connection
- Provide your Tesseron instance URL
- Enter your Tesseron API key
Known issues and limitations
- Sufficient user rights are mandatory.
Common errors and remedies
FAQ
Is there any extra charge using this connector? No
Creating a connection
The connector supports the following authentication types:
| Default | Parameters for creating connection. | All regions | Not shareable |
Default
Applicable: All regions
Parameters for creating connection.
This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.
| Name | Type | Description | Required |
|---|---|---|---|
| Instance URL | string | Your Tesseron instance URL | True |
| API-Key | securestring | Your Tesseron API-Key (Service: Ticket) | True |
Throttling Limits
| Name | Calls | Renewal Period |
|---|---|---|
| API calls per connection | 100 | 60 seconds |
Actions
| Add Assets to Tickets |
Add Assets to existing Tickets |
| Create Ticket |
CreateTicket |
| Create Ticket Position |
CreateTicketPosition |
| Get all Areas |
Get all areas. |
| Get all starting Areas |
Get all starting areas. |
| Get Ticket Field Group Configuration |
Get Ticket Field Group Configuration |
| Get Ticket Information |
Get Ticket Information |
| Get Ticket Types |
Get all ticket types. |
| Search Ticket |
Search for ticket number |
| Search Ticket by Parameter |
Search with a search string |
Add Assets to Tickets
Add Assets to existing Tickets
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Reference Number
|
referenceNumber | True | string |
Specify the ticket or reference number |
|
Related Assets
|
RelatedAssetIds | True | array of integer |
Specify the related assets. |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Message
|
Message | string |
Message |
|
Success
|
Success | boolean |
Success |
|
Status Code
|
StatusCode | integer |
The status code |
Create Ticket
CreateTicket
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Ticket Type ID
|
ticketType | True | integer |
Choose the ticket type ID. |
|
Header
|
ticketHeader | True | string |
Specify the ticket subject. |
|
Description
|
ticketText | True | string |
Specify the ticket description. |
|
Enterprise ID
|
enterpriseId | True | integer |
Specify the ID of the business partner. |
|
Contact ID
|
contactId | integer |
Select the main contact. |
|
|
Related Assets
|
RelatedAssetIds | array of integer |
Specify the related assets. |
|
|
Field Group Settings ID
|
TicketFieldGroupSettingsId | string |
Specifiy the field group. |
|
|
Ticket Field Group ID
|
TicketFieldGroupId | string |
Specifiy the ticket field group. |
|
|
Field Settings ID
|
TicketFieldSettingsId | string |
Specify the field settings ID. |
|
|
Value
|
value | string |
Specify the field value. |
|
|
Reference Number
|
referenceNumber | string |
Specify the ticket or reference number. |
|
|
Tags
|
tags | string |
Specify the tags separated by semicolon. |
|
|
Entrance Type ID
|
entranceType | True | integer |
Specify the entrance type. |
|
Area ID
|
areaId | True | integer |
Select the area |
|
Released Option
|
releasedOption | True | boolean |
Specify whether the ticket is a released ticket |
|
Private Option
|
privateOption | True | boolean |
Specify whether the ticket is a private ticket |
|
Internal Option
|
internalOption | True | boolean |
Specify if this is an internal ticket |
|
Urgency
|
urgencyType | True | integer |
Select the urgency. |
|
Effects
|
effectsType | True | integer |
Select the effects. |
|
Project ID
|
projectId | string |
Specify the project ID of the ticket |
|
|
Service Contract ID
|
serviceContractId | integer |
Enter the ID of the service contract |
|
|
Ticket Editor
|
delegatedTicketEditor | integer |
Enter the editor of the ticket |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Message
|
Message | string |
Message |
|
Success
|
Success | boolean |
Success |
|
Tickets
|
TicketNumber | array of string |
Tickets |
|
Ticket Position number
|
TicketPositionNumber | string |
Ticket Position number |
|
Ticket position text plain
|
TicketPositionTextPlain | string |
Ticket position text plain |
|
TicketStatus
|
TicketStatus | array of object | |
|
Is parked?
|
TicketStatus.IsParked | boolean |
Value if the requested ticket is parked. |
|
Parked from
|
TicketStatus.ParkedFrom | string |
Defines the start of the parking period. |
|
Parked until
|
TicketStatus.ParkedUntil | string |
Defines the end of the parking period. |
|
Park status text
|
TicketStatus.ParkStatusText | string |
Defines the status text of the parking period. |
Create Ticket Position
CreateTicketPosition
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Reference Number
|
referenceNumber | True | string |
Specify the ticket or reference number |
|
Position Text
|
ticketPositionText | True | string |
Enter the text of the ticket position |
|
Position Type
|
TicketPositionType | True | integer |
Specify the position type |
|
Visibility
|
TicketPositionVisibility | True | integer |
Specify the position visibility (all users/internal) |
|
Field Group Settings ID
|
TicketFieldGroupSettingsId | string |
Specifiy the field group. |
|
|
Ticket Field Group ID
|
TicketFieldGroupId | string |
Specifiy the ticket field group. |
|
|
Name
|
name | string |
Specify the field name. |
|
|
Value
|
value | string |
Specify the field value. |
|
|
Park until
|
ParkUntil | date-time |
Specify the end of the parking period. |
|
|
Park reason
|
ParkingReason | integer |
Specify the reason |
|
|
Park Reason
|
ParkingPositionText | string |
Specify the park reasion. |
|
|
Park Action
|
AfterParkingAction | integer |
Specify the position visibility (all users/internal) |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Message
|
Message | string |
Message |
|
Success
|
Success | boolean |
Success |
|
Tickets
|
TicketNumber | array of string |
Tickets |
|
Ticket Position ID
|
TicketPositionNumber | string |
ID of the created ticket position |
|
TicketStatus
|
TicketStatus | array of object | |
|
Ticket Number
|
TicketStatus.TicketNumber | string |
Ticket number |
|
Is parked?
|
TicketStatus.IsParked | boolean |
Value if the requested ticket is parked. |
|
Parked from
|
TicketStatus.ParkedFrom | string |
Defines the start of the parking period. |
|
Parked until
|
TicketStatus.ParkedUntil | string |
Defines the end of the parking period. |
|
Park status text
|
TicketStatus.ParkStatusText | string |
Defines the status text of the parking period. |
Get all Areas
Get all areas.
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Response Type
|
ResponseType | True | integer |
Enter wanted response type. |
|
Search
|
Search | string |
Enter a search string. |
|
|
Page Size
|
PageSize | True | integer |
Specify how many ticket types you would like to receive. |
|
Skip
|
Skip | True | integer |
Specify how many ticket types you would like to skip. |
|
Order By Ascending
|
OrderByAsc | boolean |
Specify how many ticket types you would like to skip. |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Message
|
Message | string |
Message |
|
Success
|
Success | boolean |
Success |
|
Areas
|
Areas | array of object |
All areas |
|
Area ID
|
Areas.AreaId | integer |
Area ID |
|
Area Name
|
Areas.AreaName | string |
Area name |
|
Area Options
|
Areas.AreaOptions | array of object |
Area options |
|
Ticket Type Name (english)
|
Areas.AreaOptions.TicketTypeName_en | string |
Ticket type name in english. |
|
Ticket Type Name (german)
|
Areas.AreaOptions.TicketTypeName_de | string |
Ticket type name in german. |
|
Ticket Type Description (english)
|
Areas.AreaOptions.TicketDescrpition_en | string |
Ticket type description in english. |
|
Ticket Type Description (german)
|
Areas.AreaOptions.TicketDescrpition_de | string |
Ticket type description in german. |
Get all starting Areas
Get all starting areas.
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Response Type
|
ResponseType | True | integer |
Enter wanted response type. |
|
Search
|
Search | string |
Enter a search string. |
|
|
Page Size
|
PageSize | True | integer |
Specify how many ticket types you would like to receive. |
|
Skip
|
Skip | True | integer |
Specify how many ticket types you would like to skip. |
|
Order By Ascending
|
OrderByAsc | boolean |
Specify how many ticket types you would like to skip. |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Message
|
Message | string |
Message |
|
Success
|
Success | boolean |
Success |
|
Starting Areas
|
Areas | array of object |
All starting areas |
|
Area ID
|
Areas.AreaId | integer |
Area ID |
|
Area Name
|
Areas.AreaName | string |
Area name |
|
Ticket Types
|
Areas.TicketTypes | array of object |
Ticket types |
|
Ticket Type ID
|
Areas.TicketTypes.TicketTypeId | integer |
Ticket type ID. |
|
Ticket Type Name (english)
|
Areas.TicketTypes.TicketTypeName_en | string |
Ticket type name in english. |
|
Ticket Type Name (german)
|
Areas.TicketTypes.TicketTypeName_de | string |
Ticket type name in german. |
|
Ticket Type Description (english)
|
Areas.TicketTypes.TicketDescrpition_en | string |
Ticket type description in english. |
|
Ticket Type Description (german)
|
Areas.TicketTypes.TicketDescrpition_de | string |
Ticket type description in german. |
Get Ticket Field Group Configuration
Get Ticket Field Group Configuration
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Ticket Type ID
|
TicketTypeId | True | integer |
Enter the ticket type ID |
|
Ticket ID
|
TicketId | string |
Enter the ticket ID |
|
|
Field Group Settings ID
|
FieldGroupSettingsId | string |
Enter the field group settings ID |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Message
|
Message | string |
Message |
|
Success
|
Success | boolean |
Success |
|
Settings ID
|
TicketFieldGroupSettingsId | string |
Field Group Settings ID |
|
Group ID
|
Group ID | string |
Field Group ID |
|
Name
|
Name | string |
Field Group Name |
|
Fields
|
Fields | array of object |
Fields of the field group |
|
Field Settings ID
|
Fields.TicketFieldSettingsId | string |
Field settings ID |
|
Field Name
|
Fields.Name | string |
Field settings name |
|
Field Type ID
|
Fields.FieldType | integer |
Field type ID |
|
Field Value
|
Fields.Value | string |
Field value |
|
Options
|
Fields.Options | array of object |
Field options |
|
Option Name
|
Fields.Options.OptionName | string |
Field option name |
|
Option value
|
Fields.Options.Value | string |
Field option name |
Get Ticket Information
Get Ticket Information
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Reference Number
|
referenceNumber | True | string |
Enter the ticket or reference number |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Message
|
Message | string |
Message |
|
Success
|
Success | boolean |
Success |
|
Ticket Number
|
TicketNumber | string |
Ticket Number |
|
Ticket Type ID
|
TicketType | integer |
ID of the ticket type |
|
Ticket Type Name
|
TicketTypeName | string |
Name of the ticket type |
|
Header
|
TicketHeader | string |
Subject of the ticket |
|
Description
|
TicketText | string |
Description of the ticket |
|
Reference Number
|
ReferenceNumber | string |
Reference Number of the ticket |
|
Entrance Type ID
|
EntranceType | integer |
ID of the ticket entrance type |
|
Entrance Type Name
|
EntranceTypeName | string |
Name of the ticket entrance type |
|
Area ID
|
AreaId | integer |
ID of the ticket area |
|
Area Name
|
AreaName | string |
Name of the ticket area |
|
Project ID
|
ProjectId | string |
ID of the related project |
|
Project Phase ID
|
ProjectPhaseId | string |
Phase of the related project |
|
Project Phase Task ID
|
ProjectPhaseTaskId | string |
Task of the related project |
|
Tags
|
Tags | array of string |
Tags |
|
Released Option
|
ReleasedOption | boolean |
ReleasedOption |
|
Private Option
|
PrivateOption | boolean |
PrivateOption |
|
Internal Option
|
InternalOption | boolean |
InternalOption |
|
Urgency ID
|
UrgencyType | integer |
ID of the ticket urgency |
|
Urgency Name
|
UrgencyTypeName | string |
Name of the ticket urgency |
|
Effects ID
|
EffectsType | integer |
Effects of the ticket |
|
Effects Name
|
EffectsTypeName | string |
Name of the ticket effects |
|
Service Contract ID
|
ServiceContractId | integer |
ID of the related contract |
|
Enterprise ID
|
EnterpriseId | integer |
ID of the ticket main enterprise |
|
Enterprise Name
|
EnterpriseName | string |
Name of the ticket main enterprise |
|
Contact ID
|
ContactId | integer |
ID of the ticket main contact |
|
Contact Name
|
ContactName | string |
Name of the ticket main contact |
|
Field groups
|
FieldGroups | array of object |
Specify field groups for cynamic tickets. |
|
Field Group
|
FieldGroups.Name | string |
Specifiy the field group. |
|
Fields
|
FieldGroups.properties | array of object |
Specify the fields containing the field group. |
|
Name
|
FieldGroups.properties.name | string |
Specify the field name. |
|
Value
|
FieldGroups.properties.value | string |
Specify the field value. |
Get Ticket Types
Get all ticket types.
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Response Type
|
ResponseType | True | integer |
Enter wanted response type. |
|
Search
|
Search | string |
Enter a search string. |
|
|
Page Size
|
PageSize | True | integer |
Specify how many ticket types you would like to receive. |
|
Skip
|
Skip | True | integer |
Specify how many ticket types you would like to skip. |
|
Order By Ascending
|
OrderByAsc | boolean |
Specify how many ticket types you would like to skip. |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Message
|
Message | string |
Message |
|
Success
|
Success | boolean |
Success |
|
Ticket Types
|
TicketTypes | array of object |
All ticket types |
|
Ticket Type ID
|
TicketTypes.TicketTypeId | integer |
Ticket type id |
|
Ticket Type Name (english)
|
TicketTypes.TicketTypeName_en | string |
Ticket type name in english. |
|
Ticket Type Name (german)
|
TicketTypes.TicketTypeName_de | string |
Ticket type name in german. |
|
Ticket Type Description (english)
|
TicketTypes.TicketDescrpition_en | string |
Ticket type description in english. |
|
Ticket Type Description (german)
|
TicketTypes.TicketDescrpition_de | string |
Ticket type description in german. |
Search Ticket
Search for ticket number
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Reference Number
|
referencenumber | True | string |
Enter the ticket or reference number |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Message
|
Message | string |
Message |
|
Success
|
Success | boolean |
Success |
|
Tickets
|
TicketNumber | array of string |
Tickets |
|
Ticket Position number
|
TicketPositionNumber | string |
Ticket Position number |
|
Ticket position number
|
TicketPositionTextPlain | string |
TicketPositionNumber |
|
TicketStatus
|
TicketStatus | array of object | |
|
Is parked?
|
TicketStatus.IsParked | boolean |
Value if the requested ticket is parked. |
|
Parked from
|
TicketStatus.ParkedFrom | string |
Defines the start of the parking period. |
|
Parked until
|
TicketStatus.ParkedUntil | string |
Defines the end of the parking period. |
|
Park status text
|
TicketStatus.ParkStatusText | string |
Defines the status text of the parking period. |
Search Ticket by Parameter
Search with a search string
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Search
|
searchParam | True | string |
Enter the search string |
|
Take
|
take | True | integer |
Specify how many tickets you would like to receive |
|
Skip
|
skip | True | integer |
Specify how many tickets you would like to skip |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
Message
|
Message | string |
Message |
|
Success
|
Success | boolean |
Success |
|
Ticket ID
|
TicketId | integer |
Ticket ID |
|
Ticket Number
|
TicketNumber | string |
Ticket number |
|
Reference Number
|
ReferenceNumber | string |
Ticket reference number |
|
Header
|
TicketHeader | string |
Ticket header |
|
Description
|
TicketText | string |
Ticket description |
|
Description
|
TicketTextPlain | string |
Ticket description without formatting. |
|
Creation Date
|
CreationDate | string |
Ticket creation date. |
|
Creation Date (text)
|
CreationDateText | string |
Ticket creation date (text). |
|
Status
|
TicketStatus | string |
Ticket status. |